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Amazon.com Services LLC is seeking a Software Development Engineer for Advertising Services in Seattle. You will design, build, and maintain features powering self-service and AI-driven support for advertisers.
You will ship Java code through CI/CD, develop APIs and event-driven workflows, and contribute to operational excellence with runbooks and dashboards. Expect collaboration across product owners and scale-driven challenges.
Job ID: 10563738 | Amazon.com Services LLC
Build the applications that power Amazon Ads' support ecosystem — from self-service educational content and AI-based assistants to human-powered support and post-interaction tools — directly unblocking advertisers in their moment of need and ensuring customer delight across every support path. Your work will make advertisers confident and competent with Amazon Ads, regardless of their prior experience.
The Ad Services team builds support experiences that are contextually relevant, easy to discover, efficient, accurate, and predictive of users' needs. We believe best-in-class support should be integrated into the advertiser's workflow, context-aware, and carefully balanced between self-service options and personalized assistance. You'll join a product-focused two-pizza team working side-by-side with product owners — contributing ideas that become your projects. You'll build across Help Me Here, Help products, an AI-based assistant, Contact Us, Case Log, and How'd My Driving (HMD) surveys, empowering both advertisers and associates to succeed across every support path.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 143,700.00 - 194,400.00 USD annually
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.