Software Developer

Northland-Telephone; Village of Holland Patent (NY); Hybrid; USD 45,000 - 74,000; Full time

Job summary

Northland Telephone Holland Patent is hiring a Software Developer for a hybrid role in Holland Patent, NY. You will design, code, test, and deploy software while collaborating with users to gather requirements and ensure performance across systems.

The position reports to the Software Engineering Manager in the Operations - Software department. It requires a blend of development, API management, and documentation skills with a focus on code quality and teamwork.

Qualifications

• Associate’s Degree in Computer Science and/or relevant working experience
• Strong HTML/CSS, database design principles, and Transact SQL knowledge
• Willingness to learn PowerBuilder to maintain in-house systems
• Demonstrated ability to build trust-based relationships and communicate effectively
• Valid driver’s license and ability to commute to Holland Patent, NY

Responsibilities

• Designs and builds software based on defined requirements
• Maintains and improves existing software across multiple functionality areas
• Manages APIs and integrations between systems
• Collaborates with management, departments, and customers to identify requirements
• Tests software for performance and functionality
• Deploys programs, applications, and release updates
• Troubleshoots and debugs software across systems and integrations
• Develops technical documentation aligned to system changes

Skills

HTML & CSS

Database Design Principles

Transact SQL

PowerBuilder

GitHub / Source Control

Entity Framework

Communication

Education

Associate’s Degree in Computer Science

Bachelor’s Degree in Computer Science

Tools

PowerBuilder

GitHub

Entity Framework

Job description

Software Developer

Northland Telephone Holland Patent, Other / Non-US, Other

About this position

Software Developer

DEPARTMENT: Operations - Software

REPORTS TO: Software Engineering Manager

DIRECT REPORTS: None

STATUS: Non-Exempt, Full-Time

LOCATION: Holland Patent, NY, Hybrid Position

PAY RANGE: $32.36 - $53.37 per hour

ROLE OVERVIEW

The Software Developer is responsible for using their knowledge of programming languages to design and create new software. Some of the duties include meeting with users to determine their software needs (requirements gathering), coding and testing software to ensure performance and functionality and managing APIs between system.

ROLE CAPABILITIES

Software Development & Maintenance

• Designs and builds software solutions based on defined requirements
• Maintains and improves existing software across multiple functionality areas
• Produces efficient code that supports expected functionality and performance
• Manages APIs and integrations between systems
• Corrects defects and implements fixes that restore expected behavior

Software Collaboration

• Collaborates with management, departments, and customers to identify requirements and specifications
• Translates user needs into development tasks and technical specifications
• Works within a team environment to align development work to shared requirements
• Assess user feedback and observed issue patterns to recommend improvements
• Tests software to confirm performance and functionality
• Deploys programs, applications, and release updates
• Troubleshoots and debugs software issues across systems and integrations
• Identifies root causes and validates fixes before release

Code Quality & Documentation

• Participates in code reviews to support code quality and consistency
• Refactors code to improve maintainability
• Develops technical documentation that supports future development work
• Maintains documentation aligned to system changes and improvements

MINIMUM JOB QUALIFICATIONS:

• Associate’s Degree in Computer Science and/or relevant working experience
• A strong understanding of HTML and CSS, Database Design Principles, and Transact SQL
• A willingness to learn and use the PowerBuilder development language to maintain current in-house systems
• Demonstrated ability to:
• Build and maintain trust-based relationships
• Communicate effectively using a variety of technologies and methods
• Adapt to changing priorities, processes, technologies, and business needs.
• Manage projects and priorities from planning through execution to achieve desired outcomes.
• Understand stakeholder needs, analyze information and data, and develop effective solutions that drive results.
• Valid driver’s license or ability to access transportation
• Ability to reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions, exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

PREFERRED JOB QUALIFICATIONS:

• Bachelor’s Degree in Computer Science
• Experience or understanding of Source Control systems, especially GitHub
• Knowledge of Object-Relational Mapping frameworks, especially Entity Framework

SCORECARD METRICS:

• Reduce Lead-to-Billed Days to below 236.
• Improve Mean Time to Resolution (MTTR) to under 48 hours.
• Improve MACD completion to under 48 hours.
• Deliver automation and AI initiatives that reduce manual effort and improve operational performance.