Software Develop Consultant

Voya Financial, Inc; New York (NY); Remote; USD 139,000; Full time

Job summary

Join a forward-thinking company dedicated to creating opportunities for a better financial future. This role involves leveraging your software development expertise to enhance contact center applications using cutting-edge technologies. Collaborate with diverse teams to drive innovation and improve customer experiences. With a commitment to employee well-being, this organization offers a supportive environment where your contributions will help shape the future of financial services. If you're passionate about technology and making a difference, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with matching

Tuition Reimbursement

Paid Time Off

Volunteer Time

Qualifications

• 2+ years of experience as a Software Developer or related position.
• Experience in developing IVR applications and integrating with third-party vendors.

Responsibilities

• Forecast and establish plans for IT components into the organization architecture.
• Resolve problems of systems integration and optimize system performance.

Skills

Customer Focused

Critical Thinking

Team Mentality

Business Acumen

Learning Agility

Education

Bachelor's degree in Computer Science

Bachelor's degree in Computer Engineering

Related field

Tools

Genesys Cloud Platform

Microsoft Teams Power tools

Oracle PL/SQL

Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued, and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients, and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Duties :

1. Forecast and establish plans for defining, delivering, enabling and supporting significant information technology components into the organization architecture.
2. Set requirements, procedures, and processes to optimize system performance and efficiencies, balancing technical and organizational goals.
3. Resolve problems of systems integration, compatibility, performance potentially across multiple platforms; provides feasibility analysis on potential projects.
4. Build and maintain systems based on applications architectures to improve business processes and in alignment/support of critical business strategies.
5. Assess the business and organizational implications of key application technology alternatives for wide-impact initiatives to recommend appropriate strategic action.
6. Facilitate continued process improvements within team.
7. Determine organizational impact of software maintenance issues and develop overall strategy to address them.

Integrate activities with business units and collaborate to ensure project costs and schedules are properly estimated and controlled. Participate in Scrum meetings and estimate efforts needed to complete specific tasks in an agile environment. Active participation in Architecture, Design, Development, Integration and Testing of contact center applications. 100% telecommuting position. Will consider applicants resident in the U.S. Offered Salary: $139,000.00

Requirements :

Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a related field, and two (2) years of experience as a Software Developer or related position. Experience must include: analysis, design, development, testing, and implementation of contact center applications for different channels using Genesys Cloud Platform. Developing IVR applications, Voice BOTs, and Chat BOTs using Genesys Cloud Architect. Implementing voice biometrics solutions by integrating Genesys Cloud with Nuance. Integrating Genesys Cloud platform with third-party vendors like Google, Nuance, and Uniphore. Developing BOTs in the enterprise for employees using Microsoft Teams Power tools. Creating and managing Agents, Queues, Skills, and Scripts. Writing queries and PL/SQL stored procedures in Oracle. Integrating new technologies with Genesys Cloud to improve customer experience.

LI-DNP

LI-DNI

Compensation Pay Disclosure :

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The expected annual base salary range for this position in listed locations is $139,000.00. In addition to base salary, Voya offers incentive opportunities (annual cash incentives, sales incentives, long-term incentives) based on role and performance. Actual compensation may vary based on location, experience, education, licensure, and skill level. Salaries for part-time roles will be prorated.

Be Well. Stay Well.

Voya provides resources to promote physical, financial, social, and emotional well-being. Benefits include health, dental, vision, life insurance, 401(k) with matching, tuition reimbursement, paid time off, volunteer time, and more.

Critical Skills

Key skills include:

• Customer Focused
• Critical Thinking
• Team Mentality
• Business Acumen
• Learning Agility

Voya is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities.