Software Applications Specialist

Washington County, Oregon; United States; On-site; USD 45,000 - 54,000; Full time

Job summary

Washington County District Attorney’s Office seeks a collaborative Software Applications Specialist to support legal and administrative teams with hands-on technology and operations. You will troubleshoot software and hardware, train users, and ensure office technology runs smoothly when it matters most.

This role values clear communication and a helpful attitude as much as technical skill, in a fast-paced, mission-driven environment.

Qualifications

• One year of college-level coursework in computer science.
• Three years of experience providing computer hardware and software support; certifications may substitute for education/experience.
• Certifications may substitute for education/experience depending on department requirements.

Responsibilities

• Troubleshoot software and hardware for the district attorney's office.
• Provide training and support to staff and courtroom users.
• Ensure office technology functions reliably in time-critical situations.
• Serve as a technology and operational resource for legal and administrative teams.

Skills

Customer service

Technical communication

User training

Problem solving

Communication

Team collaboration

Education

One year of college coursework in computer science

Job description

Note: This job will be posted through 11:59 PM of the day prior to the end date listed.

Current Washington County Employees: Please apply through the employee portal to be considered for this opportunity.

Job Type: Regular

Pay Range: $32.39 - $39.39

Hourly Department: District Attorney (DA) FLSA Exemption Status: Non-Exempt

About the Opportunity: The District Attorney’s Office is seeking a collaborative, customer-focused Software Applications Specialist to serve as a technology and operational resource for our legal and administrative teams. In this dynamic, hands-on role you will be a part of a dedicated internal team that provides hands-on support in the office and in courtrooms. Troubleshooting software and hardware, providing training, and ensuring our office technology works when it matters most. We value strong communication and a helpful attitude just as much as technical expertise. If you enjoy helping people navigate technology in a fast-paced, mission driven environment, we encourage you to apply!

Ideal Knowledge, Skills, and Abilities (KSAs)

Knowledge of: A wide variety of network and computer hardware and software applications, including networking essentials and peripheral equipment; Data processing terminology and methodology; Computer database retrieval capabilities; Modern office procedures; and Practices and methodologies for providing effective customer service.

Skills to: Translate technical solutions into user-friendly language suitable for customers with little experience with information technology; and Patiently assist users at all levels when troubleshooting technical issues.

Ability to: Identify and coordinate the resolution of computer software and operational problems; Operate computer systems and software; Maintain a wide variety of network and computer software; Effectively train staff in the use of computer system applications; Establish and maintain cooperative working relationships with individuals and groups who come from diverse backgrounds and represent members of the public, coworkers, and/or vendors; and Communicate effectively both orally and in writing.

To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link: Software Applications Specialist Classification

Minimum Qualifications

Education and Experience: One (1) year of college-level coursework in computer science or a closely related field; AND Three (3) years of experience providing computer hardware and software support (applicable certifications may substitute for the education and experience requirements, which may vary by department).

Additional Requirements

Some positions may be required to pass a criminal background check.

Selection Process

You can review our standard selection process here.

Our commitment to you

Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.

Veterans' Preference

If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points.

Accommodation under the Americans with Disabilities Act

Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email: [e-mail] at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Status of Your Application

You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email.

Notice

Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. No one will have their pay rate lowered because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.