Software Applications Engineer

KLA-Belgium; Milpitas (CA); On-site; USD 115,000 - 168,000; Full time

Job summary

KLA is seeking a Software Applications Engineer to support Frontline software across the Americas and Europe, combining customer support, training, and technical project management. The role emphasizes collaboration in a cross-functional environment and requires travel up to 25%.

In this customer-facing position, you will help deploy software, train users, and engage in technical discussions with prospects and customers to enable successful implementations.

Qualifications

• Master’s Degree with 0+ years related work experience or Bachelor’s Degree with 2+ years.
• Fluency in English; additional languages are a plus.
• Experience in customer support, software implementation, training, and project management.

Responsibilities

• Provide technical assistance and customer support for Frontline software.
• Deliver customer training and implementation support for deployments and upgrades.
• Support sales activities with technical discussions and product demos.
• Document customer feedback for product improvements.
• Travel domestically and internationally up to 25%.

Skills

Communication skills

English fluency

Customer support

Technical training

Project management

Cross-functional collaboration

Education

Master’s Degree

Bachelor’s Degree

Tools

Frontline software (InCAM Pro/InFlow/InSight/Genesis)

Python

Perl

Oracle database

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards to enable technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics.

What You’ll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Position Overview

The Software Applications Engineer is a strategic customer-facing role supporting Frontline software products across the Americas and Europe. The position combines customer support, customer training, and technical project management, with an approximate focus of 50% customer support, 25% customer training, and 25% technical project management. This role reports to the Regional Product Manager, Americas and Europe.

Key Responsibilities

• Provide technical assistance, troubleshooting, and customer support for Frontline software products.
• Deliver customer training and implementation support for new customers, product deployments, upgrades, and new feature introductions.
• Support sales activities as needed, including technical discussions, customer presentations, and product feature demonstrations.
• Collect, document, and communicate customer feedback to support product improvements and enhancement planning.
• Participate in domestic and international travel to support customer engagements, implementations, training, and project activities.

Required Skills and Experience

• Ability to work independently while collaborating effectively within a dynamic, cross-functional team environment.
• Strong verbal and written communication skills, with the ability to explain technical subjects clearly to customers and internal teams.
• Fluency in English is required; additional languages are a plus.
• Previous experience in customer support, software implementation, technical training, and technical project management.
• Working knowledge of PCB manufacturing processes and related engineering workflows are highly desirable.
• Administration-level knowledge of Frontline software products, including InCAM Pro, InFlow, InSight, or Genesis, is highly desirable.
• Experience with high-level programming languages such as Perl or Python and Oracle database management is a plus.
• 25% travel both domestic and international travel.

Minimum Qualifications

• Master’s Level Degree and 0 years related work experience; Bachelor’s Level Degree and related work experience of 2 years.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $114,800.00 - $168,400.00 Annually. Primary Location: USA-CA-Milpitas-KLA. KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.