Software Application Training and Implementation Lead

Eurofins BioPharma Product Testing North America; Lancaster (Lancaster County); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid vacation

Life and disability insurance

Job summary

Eurofins BioPharma Product Testing North America is seeking a Software Application Training and Implementation Lead to deploy Quality and Document Management Systems worldwide. This role involves training lab staff and ensuring effective system adoption.

The candidate should have a bachelor's degree and at least 3 years of relevant experience. Benefits include medical coverage, 401(k) matching, and paid vacation. Remote work options are available for candidates near major airports.

Qualifications

• Minimum 3 years of experience working in a laboratory quality-related environment.
• Experience as Trainer or Educator.
• US-based travel up to 30% of each month.

Responsibilities

• Develop and deliver comprehensive training programs.
• Lead validation activities including test plan and script development.
• Contribute to continuous improvement of IT Quality Assurance processes.

Skills

Communication skills

Analytical skills

Organizational skills

Training experience

Education

Bachelor’s degree in Education, Computer Science, Chemistry, Biology, or related field

Project Management Certification

Job description

Job Description

The Software Application Training and Implementation Lead is responsible for driving successful deployment, training, and adoption of enterprise Quality and Document Management Systems across Eurofins laboratories worldwide. This role ensures that systems are not only implemented effectively but also embraced by users in alignment with regulatory requirements and operational excellence.

Responsibilities

• Training & User Enablement
  • Develop and deliver comprehensive training programs tailored to Quality, Regulatory, Laboratory and Operations teams.
  • Create and maintain SOPs, user guides, eLearning modules, and quick reference materials.
  • Conduct hands‑on workshops, webinars, and post-go‑live support to ensure user confidence and compliance.
• Implementation Leadership
  • Software implementation of IT systems in different laboratories worldwide in collaboration with the IT Manager in charge of Computerized Quality Systems for the quality processes.
  • Organize and coordinate requirements and elicitation with business teams.
  • Translate business needs into system configurations and provide input to Business Analysts for feature assessments.
• Validation & Documentation
  • Lead validation activities including test plan and test script development.
  • Coordinate with Technical System Engineers to ensure system readiness and compliance.
  • Author and maintain system documentation including specifications, traceability matrices, release notes, and SOPs.
• Process Improvement & Governance
  • Contribute to the continuous improvement of IT Quality Assurance processes.
  • Develop and maintain guidelines, templates, and procedures for system lifecycle management.
  • Ensure alignment with group policies, standards, and applicable regulations (e.g., GxP, 21 CFR Part 11).
• Collaboration & Communication
  • Maintain regular communication with the IT Manager and project stakeholders.
  • Promote best practices and knowledge sharing across global teams.
  • Support change management and user engagement strategies to drive adoption.

Educational Qualifications

• Bachelor’s degree in Education, Computer Science, Chemistry, Biology, or related field.
• Project Management Certification is a plus.

Minimum Qualifications

• Minimum 3 years of experience working in a laboratory quality-related environment.
• Experience as Trainer or Educator.
• US-based travel up to 30% of each month to Eurofins laboratories to implement and support new IT systems.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Ideal Candidate

• Strong communication, analytical, and organizational skills.
• Ability to work independently and manage multiple priorities.
• Must be authorized to work in the U.S. without restriction.

Additional Information

Position is full-time, working Monday - Friday 9:00am - 5:00pm, with overtime as needed. Remote work candidates will be considered given locations near major airport due to travel needs. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. US-based travel up to 30% of each month to Eurofins laboratories to implement and support new IT systems.

Benefits

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.