Software Account Representative - Syracuse, NY

Thryv; City of Syracuse (NY); Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Software Account Representative to enhance client relationships and expand the SaaS client base. This role involves nurturing existing client connections and identifying new opportunities to meet sales quotas. With a focus on remote interactions, the ideal candidate will possess strong communication and organizational skills, ensuring client needs are met effectively. Join a team dedicated to supporting local businesses and enjoy the flexibility of a remote-first work environment, along with competitive benefits and opportunities for growth. If you thrive in a dynamic setting and are passionate about helping others succeed, this position is for you.

Benefits

Remote Work

Medical Plans

Dental Plans

Vision Plans

401(k) with Company Match

Tuition Assistance

Paid Time Off

Qualifications

• 2+ years of related experience required, 5 years preferred.
• Strong technical skills with proficiency in MS Office.

Responsibilities

• Contact clients to present opportunities for additional sales.
• Identify and secure new SaaS clients through prospecting.

Skills

Interpersonal Skills

Communication Skills

Time Management

Organizational Skills

Emotional Intelligence

Technical Skills

Education

Associate's Degree

Equivalent Experience

Tools

MS Office

Job description

Software Account Representative - Syracuse, NY

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. Conducting the majority of client interactions remotely, this role has the flexibility to meet in-person as needed.

Responsibilities

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e., networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

Who We’re Looking For

• Associate's degree (or international equivalent) or equivalent experience, required
• 2+ years of related experience required.
• 5 years of related experience, preferred.
• Industry knowledge with the ability to gain a thorough understanding of the Thryv product suite.
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
• Time and organizational skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands.
• Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company-established processes and procedures.
• Strong technical skills with proficiency in MS office and the ability to learn new programs and systems.
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer

• Work from anywhere – Thryv is a Remote First company!
• Competitive medical, dental, and vision plans, plus a wellness program with added incentives
• 401(k) savings plan with company match and employee stock purchase plan
• Continuing education benefits with tuition assistance programs
• One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software, and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country and internationally. We operate as a work from anywhere company and believe this allows us to be more productive.

Thryv Core Values:

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to providing equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.