Softlines Processor

Goodwill Industries of North Louisiana; Airline Park Estates (LA); On-site; USD 15,000 - 21,000; Full time

Job summary

Goodwill Industries of North Louisiana Inc. seeks a Softlines Processor to evaluate, sort, and prepare donated apparel and textiles for sale or disposition.

The role supports efficient production, ensures items are prepared for the sales floor, and identifies higher-value merchandise for routing to the appropriate streams. The position emphasizes accuracy, quality, and teamwork while maintaining a clean, organized work area and adhering to safety protocols.

Qualifications

• High school diploma or HiSET/GED or equivalent preferred.
• Background check and agency policy screenings may apply.

Responsibilities

• Inspect donated apparel, linens, and textiles for condition and disposition.
• Sort merchandise to the appropriate sales, e-commerce, or disposal streams.
• Identify items with potential higher value and route accordingly.
• Hang apparel using appropriate hangers and rack organization standards.
• Tag merchandise in the correct location with proper rotation and color procedures.
• Meet production and quality standards and accurately record required information.
• Maintain organized racks, containers, and merchandise flow for efficient operations.
• Assist in other store operations as needed and trained.
• Follow PPE, safety, and reporting procedures and participate in required trainings.

Skills

Attention to detail

Teamwork

Physical stamina

Basic communication

Education

High school diploma or equivalent

Job description

SUMMARY:The Softlines Processor evaluates, sorts, prepares, and processes donated apparel, linens, and other textiles for sale or appropriate disposition. The position works efficiently to meet established production and quality expectations while identifying merchandise with potential for higher value and ensuring sellable items are properly prepared for the sales floor.This role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by responsibly stewarding donated goods and helping maximize the value of each donation to generate revenue that supports workforce programs and community services.REPORTS TO:DGR Store Manager / DGR Store Assistant ManagerESSENTIAL DUTIES & RESPONSIBILITIES:Softlines Processing & StewardshipInspects donated apparel, linens, and textiles for condition, quality, salability, and appropriate disposition.Sorts merchandise to the appropriate sales, e-commerce, higher-value, outlet, salvage, recycling, or disposal stream in accordance with established procedures.Identifies merchandise that may have increased value based on brand, condition, age, origin, collectability, or other established criteria and routes it appropriately.Hangs apparel using the appropriate hangers, categories, and rack organization standards.Tags merchandise in the correct location and according to established rotation and color procedures without damaging the item.Meets established production expectations while maintaining required quality standards.Accurately records required production information.Merchandise Flow & Operational SupportMaintains organized Z-racks, containers, workstations, and merchandise flow to support efficient production and movement to the sales floor.Safely moves merchandise and uses authorized material-handling equipment as required.Assists in other store operational areas, including hardlines processing, donations, merchandise movement, and sales-floor support, as assigned and trained.Safety & StewardshipMaintains a clean, organized, and safe processing area and follows required PPE, lifting, material-handling, and equipment procedures.Protects donated goods and agency assets and promptly reports suspected theft, misuse, hazardous materials, prohibited items, or safety concerns.Attends required meetings and trainings.Performs other duties as assigned in support of store operations and the agency mission.QUALIFICATIONS:Education and/or Experience: High school diploma, HiSET/GED, or equivalent preferred. Previous production, retail, warehouse, or related experience is helpful but not required. Must be able to learn established quality, sorting, processing, and productivity standards.Certificates, Licenses, Registrations: Must complete and maintain any safety, equipment, or other position-specific training or authorization required for assigned duties.Screenings: Employment is contingent upon successful completion of a background check and any additional screenings required by agency policy.REQUIRED KNOWLEDGE AND SKILLS:Ability to quickly evaluate merchandise for quality, condition, category, and appropriate disposition.Ability to learn apparel categories, sizing, quality standards, tagging, and merchandise-routing procedures.Ability to maintain both productivity and quality in repetitive production work.Attention to detail and ability to follow established processes.Ability to use tagging equipment and other workplace tools and equipment safely.Ability to work effectively as part of a team and adapt to changing production needs.Basic communication and customer-service skills.Physical Demands and Work Environment:The position requires frequent standing throughout the work shift and repetitive use of the hands, wrists, arms, and shoulders for sorting, hanging, tagging, and handling apparel and textiles. The employee regularly reaches at, above, and below shoulder level and frequently bends, twists, and moves between workstations, containers, and merchandise racks.The employee regularly lifts and moves merchandise or supplies weighing up to 25 pounds and occasionally up to 50 pounds, using team lifting or appropriate equipment when needed. The position also requires pushing and maneuvering Z-racks, carts, containers, and other merchandise-handling equipment.Work is performed primarily in a retail production and processing environment and may include exposure to dust, airborne particles, recycled or soiled donated materials, noise, moving equipment, and varying indoor temperatures.