SoftLab Analyst

CereCore; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

CereCore is seeking an experienced professional for a contract role focused on laboratory systems integration and operations support. The ideal candidate will possess extensive experience with SoftLab LIS, lead project management initiatives, and deliver effective communication with clients and stakeholders. This position requires a proactive approach to problem-solving and a commitment to excellence in service delivery.

Qualifications

• Previous SoftLab LIS experience across all lab modules required.
• Expert in lab integrations especially with third-party applications.
• Adaptable, accountable, with a customer service orientation.

Responsibilities

• Lead teams in project management, ensuring accuracy and documentation.
• Support SoftLab product and daily operations; manage client communication.
• Develop documentation and client deliverables with attention to details.

Skills

Lab Integrations

Excellent organization skills

Excellent written and oral communication

Ability to learn new technologies

Tools

Office suite products (Outlook, Word, Excel, Visio, Power Point)

Job description

Classification: Contract
Contract Length: 18 months

Responsibilities

• Initial on-site visit to familiarize analyzers, staff, and current LIS operations
• Rotating On-Call for after hours, weekends, and holidays
• Support SoftLab product and daily operations
• Build and integration of an alternate care model FSED
• Build and implement new chemistry, micro, and UA analyzers
• Test menu changes
• Reference lab updates with current vendor and new vendor
• Installation of clinical electronic healthcare systems.
• Lead team, project tasks and assignments with little to no supervision.
• Able to lead teams during project planning, assessment/workflow process, direct build progress of teams (or own team), coordinate testing plans and go live activities.
• Lead and engage others in project management process, including: issue & risk management, project plan management, conversion management, communications, equipment evaluation and status reporting.
• Assimilate feedback from clients and actively drive process improvement and culture change as implemented/approved by leadership.
• Use professional knowledge and experience to advise the client on optimal workflows and system functions. Openly share this knowledge with peers, via Peer to Peer training.
• Develop documentation and project content for internal or external utilization.
• Develop a wide array of client deliverables including, but not limited to, requirements documents, functional design documents, status reports, client presentations, etc.
• Involved with the build and maintenance of the laboratory information system (LIS), reference laboratory database, interface sharing components, billing, blood bank and dictionaries
• Ensures that individual tests and test panels comply with regulatory billing requirements,
• Involved in the building and validation, maintenance and monitoring of instrument and billing interfaces to ensure accuracy.
• Drive client communication process to develop and enhance client understanding of the project Best Practice, project timelines, tasks, client commitment, risk/issue impacts and mitigation.
• Lead team workflow and gap analysis, independently complete documentation and/or peer review documentation utilizing department standards.
• Independently monitor own work and work of others for accuracy and thoroughness. Mentor others for documentation accuracy, leading through mentorship.
• Able to share knowledge to project teams, clients and drive the process change with clients and within a team.
• Prioritize own tasks and assist peers with task identification and documentation.
• Understand project deliverables and level of effort to complete. Participate in the strategic planning with clients or utilizes project knowledge in the statement of work development process.

Requirements

• Previous SoftLab LIS experience in all 4 lab modules: BBK, MIC, PTH, LAB
• Familiar with building and supporting integrations from SoftLab to third party applications, including but not limited to: Quest, LabCorp, and Telcor
• Expert in Lab Integrations
• Intermediate to Expert ability to work in Office suite products: Outlook, Word, Excel, Visio, and Power Point.
• Excellent organization skills.
• Excellent written and oral communication skills.
• Experience working in a team-oriented, collaborative environment.
• A sense of responsibility and accountability; someone who takes ownership and initiative.
• Adaptable and flexible.
• Professional demeanor and positive attitude; customer service orientation.
• Ability to learn new technologies, methods, and processes.
• Respect for diversity of experience, characteristics, viewpoints, and opinions.