Soft Services Specialist

Jones Lang LaSalle Incorporated; Illinois; On-site; USD 71,000 - 76,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Soft Services Specialist to support the Soft Services Manager in overseeing contracts for landscape, snow removal, pest control, and sanitation, while ensuring a high-quality client experience and efficient operations.

You will coordinate with vendors and facilities teams, assist with budget analysis, and manage move-related activities from planning to execution. The role requires flexibility for varying hours and strong communication skills.

Qualifications

• Bachelor's degree preferred; Associate's degree in facilities management, business, or related field accepted.
• Minimum 3 years of experience in a corporate environment, with at least 2 years in Facility or Property Administration.
• Proficiency in MS Office, especially Excel, and various information technology tools.
• Strong analytical, organizational, and presentation skills.
• Excellent written and verbal communication abilities.
• Ability to multitask, work under pressure, and manage time effectively without supervision.
• Willingness to work flexible or variable hours, including off-hours, to support seasonal soft services demands such as snow events.

Responsibilities

• Support the Soft Services Manager in monitoring vendor performance for landscape, snow removal, pest control, and sanitation contracts, conducting regular site inspections and tracking compliance.
• Coordinate with vendors, facilities staff, and service providers to ensure minimal disruption to client operations, including security access administration and on/off-boarding protocols.
• Assist the finance team with purchase orders, vendor invoice resolution, monthly finance activities, and budgetary analysis and variance reporting.
• Conduct move-planning meetings with administrators and team managers, and maintain and update move matrices and customer information.
• Coordinate all aspects of moves, including logistics, vendor management, technology relocation, and pre- and post-move follow-ups.
• Serve as primary liaison between teams and move vendors, resolving issues related to lost items, furniture disposal, and seat assignment updates.

Skills

MS Excel

Analytical skills

Organizational skills

Communication (written & verbal)

Education

Bachelor's degree preferred

Associate's degree accepted

Job description

Soft Services Specialist – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Soft Services Specialist supports the Soft Services Manager in overseeing soft services contracts (landscape, snow removal, pest control, and sanitation), building operations, conference services, and move management while ensuring excellent customer experience and operational efficiency. This role combines facilities support, vendor contract coordination, financial support, customer service, and move coordination to maintain a seamless work environment. Schedules may change in support of ongoing projects and evolving scope, requiring flexibility and adaptability. This role offers an exciting opportunity to play a crucial part in supporting optimized workplace operations, vendor service delivery, transitions, and overall occupancy planning.

What your day‑to‑day will look like

• Support the Soft Services Manager in monitoring vendor performance for landscape, snow removal, pest control, and sanitation contracts, conducting regular site inspections and tracking compliance.
• Coordinate with vendors, facilities staff, and service providers to ensure minimal disruption to client operations, including security access administration and on/off-boarding protocols.
• Assist the finance team with purchase orders, vendor invoice resolution, monthly finance activities, and budgetary analysis and variance reporting.
• Conduct move‑planning meetings with administrators and team managers, and maintain and update move matrices and customer information.
• Coordinate all aspects of moves, including logistics, vendor management, technology relocation, and pre‑ and post‑move follow‑ups.
• Serve as primary liaison between teams and move vendors, resolving issues related to lost items, furniture disposal, and seat assignment updates.
• Act as an interface with clients, visitors, guests, and contractors, and craft communications related to moves, new locations, and soft services scheduling changes.

Required Qualifications

• Bachelor's degree preferred; Associate's degree in facilities management, business, or a related field accepted.
• Minimum 3 years of experience in a corporate environment, with at least 2 years in Facility or Property Administration.
• Proficiency in MS Office, especially Excel, and various information technology tools.
• Strong analytical, organizational, and presentation skills.
• Excellent written and verbal communication abilities.
• Ability to multitask, work under pressure, and manage time effectively without direct supervision.
• Willingness to work flexible or variable hours, including off‑hours, to support seasonal soft services demands such as snow events.

Preferred Qualifications

• Experience supporting soft services vendor contracts (landscape, snow, pest control, sanitation).
• Superior customer service orientation with a 'One Team' approach.
• Adaptability to evolving client needs, service scopes, and schedule changes in support of projects.
• Keen attention to detail and ability to manage multiple projects simultaneously.
• Prior exposure to finance training or support activities for operations team members.
• Valid Driver's license.

Location

On-site –Bradley, IL

Schedule

Monday Thru Friday 7:30 am to 4:00 pm

Compensation

71,487.00 – 76,325.00 USD per year

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle (‘JLL’) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For further information, visit jll.com.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.