Soft Count & Drop Specialist

Mistequa Casino Hotel; Chewelah (WA); On-site; USD 21,000 - 29,000; Full time

Job summary

Mistequa Casino Hotel is seeking a Soft Count/Drop Team Member to assist in counting and recording currency, coins, vouchers, and drops, and ensuring compliance with all applicable laws and regulations. The role involves handling bill acceptors, transporting drop boxes, and preparing various financial reports, while maintaining confidentiality and security.

The successful candidate must be 18+, have strong numerical and computer skills, and demonstrate excellent customer service in a fast-paced

Qualifications

• High School diploma or GED preferred.
• Cash handling experience preferred.
• Effective communications skills required.
• Must be extremely numbers-oriented and computer-literate.
• Must be able to multi-task.
• Proficient with 10-key calculator.
• Excellent Customer Service skills.
• Ability to work independently and use good judgment.
• Excellent organizational skills.
• Ability to be a team player.
• Good math skills.

Responsibilities

• Must be willing to work with all regulatory agencies (Gaming Commission, State, and Federal).
• Learn and ensure policies and procedures are followed per the department's Internal Controls.
• Adhere to the team member Handbook and SMILE service standards.
• Maintain a positive and productive attitude with customers and team members.
• Ensure the integrity of all Soft Count transactions.
• Identify problems and follow through with supervisors.
• Reconcile gaming revenue and count currency, coins, drops, and vending machine drops.
• Prepare reports and reconcile totals to Master Summary.
• Keep accurate records in the Soft Count Department.
• Transport bill acceptor boxes with casino security and TGA.
• Follow safety and hygiene practices during drops.
• Attend departmental meetings and maintain confidentiality.
• Other duties as assigned.

Skills

Effective communication

Customer service

Multitasking

Numerical skills

Team player

Attention to detail

Education

High School diploma or GED

Tools

10-key calculator

Job description

Mistequa Casino Hotel is seeking a Soft Count/Drop Team Member to assist in counting and recording currency, coins, vouchers, and drops, and ensuring compliance with all applicable laws and regulations. The role involves handling bill acceptors, transporting drop boxes, and preparing various financial reports, while maintaining confidentiality and security.

The successful candidate must be 18+, have strong numerical and computer skills, and demonstrate excellent customer service in a fast-paced