SOFCOM Business Relationship Manager

General Dynamics - IT; Chantilly (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

General Dynamics - IT is seeking a seasoned program management professional for the US BICES-X program in Chantilly, VA. The role leads multiple tasks, interfaces with the area customer, and ensures alignment of products and services with strategic outcomes.

The candidate will oversee staff, coordinate deliverables, manage budgets, and brief senior officials on rapid intelligence and IT scenarios within a fast-paced government environment.

Qualifications

• 10+ years of related experience, including supervisory experience.
• Must possess and maintain a Secret clearance; TS/SCI preferred.
• Bachelor's degree or years of experience in lieu of degree.
• ITIL V4 certification.
• Experience with Microsoft Project and SharePoint.
• Experience leading cross-functional teams.
• Demonstrated ability to brief senior government officials and respond rapidly to scenarios.
• Administrative and organizational skills.
• Demonstrated ability to manage multiple projects and tasks simultaneously.
• Ability to work in a fast-paced environment.

Responsibilities

• Main interaction and point of contact with the area customer
• Ensures customers’ requirements and drivers are understood, and represents them during project and services prioritizations
• Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained
• Responsible for ensuring the customer priorities for new or changed products and services are aligned with desired business outcomes
• Fields customer complaints and escalations and handles them through a formal process
• Ensures value creation for the customer and that work aligns with the organization’s strategy and priorities
• Oversee local staff, including subordinate supervisors
• Provides technical, administrative, and operational oversight of assigned project or tasks
• Participates in the development of technical project plans, proposals, reports, task orders and administrative reporting
• May also perform high level technical services on assigned tasks
• Conducts planning and provides recommendations to client on task workload
• Attends customer meetings and may serve as primary client liaison
• Interacts with vendors, other agencies, and other client staff on behalf of the client
• Coordinates development of deliverables and products
• Ensures quality assurance of project deliverables
• Maintains current knowledge of relevant technology as assigned
• Participates in special projects as required
• Oversight of supply chain AOR actions including procurements and software maintenance
• Strong budget/financial management experience including regular reviews of customer spending and strategic planning
• Experience managing daily operations in a high-operational tempo environment
• Demonstrated experience managing multiple customers and balancing competing priorities

Skills

Supervisory experience

Secret clearance

ITIL V4

Cross-functional leadership

Briefing executives

Administrative skills

Multi-project management

Fast-paced environment

Staff oversight

Public sector experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Project

SharePoint

Job description

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

Provides technical, administrative, and operational leadership to assigned projects or tasks. Position is responsible for managing multiple tasks or a single large project.

Responsibilities:

• Main interaction and point of contact with the area customer
• Ensures customers’ requirements and drivers are understood, and represents them during project and services prioritizations
• Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained
• Responsible for ensuring the customer priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated
• Fields customer complaints and escalations are handled well through a sympathetic (yet formal) process
• Ensures value creation for the customer and that the work is in line with the organization’s strategy and priorities
• Oversee local staff, including subordinate supervisors
• Provides technical, administrative, and operational oversight of assigned project or tasks.
• Participates in the development of technical project plans, proposals, reports, task order and administrative reporting.
• May also perform high level technical services on assigned tasks.
• Conducts planning and provides recommendations to client on task workload.
• Attends customer meetings and may serve as primary client liaison.
• Interacts with vendors, other agencies, and other client staff on behalf of the client.
• Coordinates development of deliverables and products.
• Ensures quality assurance of project deliverables.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.
• Oversight of supply chain AOR actions including procurements and software maintenance.
• Strong budget/financial management experience including regular reviews of customer spending and strategic planning.
• Experience managing daily operations in a high-operational tempo environment.
• Demonstrated experience managing multiple customers and balancing competing priorities.

Required Qualifications:

• 10+ years of related experience, including supervisory experience required.
• Must possess and maintain a Secret clearance. TS/SCI preferred
• Bachelor's degree or years of experience in lieu of degree.
• ITIL V4 certification.
• Experience with Microsoft Project and SharePoint.
• Experience managing and leading cross functional teams.
• Demonstrable experience briefing senior government officials and providing rapid responses to intelligence and information technology scenarios and actions.
• Demonstrable administrative and organizational skills.
• Demonstrated ability to manage multiple projects and tasks simultaneously.
• Demonstrated ability to work in fast-paced environment.

Preferred Qualifications:

• Professional certification (PMP)
• Experience in financial analysis of large projects.