SOCO-7 - SOCO -Leasing Specialist

REEP MANAGEMENT LLC; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

10 days PTO (PTO)

Paid Holidays

30% Rental Discount

401K with match

Bonuses based on performance

Dental Insurance

Vision Insurance

Medical Insurance

Life Insurance

Disability Insurance

Training & Certifications

Job summary

REEP MANAGEMENT LLC is seeking a Leasing Specialist at The V at Soco - Austin, TX 78745 to drive occupancy through effective leasing and outstanding customer service. Responsibilities include apartment rentals, move-ins, renewals, and maintaining accurate records while delivering a positive experience.

The role emphasizes strong communication, knowledge of community features, and a proactive approach to achieving leasing goals in a fast-paced environment.

Qualifications

• Strong communication, customer service, and sales abilities.
• Ability to learn and use property management software (ResMan).
• Knowledge of Fair Housing laws or willingness to complete training.

Responsibilities

• Lease all vacant and upcoming units by qualifying prospective residents per standards.
• Maintain accurate resident and property records and ensure timely move-ins/moves.
• Achieve a minimum 40% closing ratio on leasing traffic.
• Coordinate move-ins and move-outs with accuracy and timeliness.
• Provide excellent customer service to prospects, residents, and vendors.

Education

High school diploma or GED

Leasing or sales experience

Tools

ResMan

Job description

Job Details

Job Location: The V at Soco - Austin, TX 78745 - Leasing Specialist

Position Summary

The Leasing Specialist plays a vital role in the success of the community by driving occupancy through effective leasing and exceptional customer service. This position is responsible for apartment rentals, move-ins, and renewals while maintaining accurate records and providing residents and prospects with a positive, professional experience. The ideal candidate demonstrates strong communication skills, thorough product knowledge, and a proactive approach to achieving leasing goals.

Primary Responsibilities

Personnel & Compliance

• Maintain accurate and organized resident and property files.


• Demonstrate a comprehensive understanding of all lease-related documents; complete all required paperwork accurately and promptly.


• Inspect all pre-leased apartments prior to move-in to ensure readiness and quality.


• Stay fully informed on community features, availability, floor plans, and current specials.


• Create and manage waiting lists while maintaining a strong sense of urgency.


• Achieve a minimum score of 80% or higher on all leasing shop reports.


• Present a professional appearance and demeanor at all times, reflecting company standards.

Administrative & Leasing

• Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing guidelines.


• Maintain a minimum 40% closing ratio on leasing traffic.


• Accurately enter all prospect and traffic information into ResMan daily.


• Conduct regular competitive market surveys to remain informed on local trends and pricing.


• Execute the lease renewal process to maximize resident retention.


• Coordinate all move-ins, move-outs, and related changes with accuracy and timeliness.


• Complete guest cards, follow up consistently, and convert leads to leases to meet occupancy goals.


• Perform additional administrative or operational duties as assigned by management.

Customer Service

• Answer all incoming calls and inquiries professionally and efficiently.


• Provide enthusiastic, solution-oriented service to all prospects, residents, and vendors.


• Exhibit strong communication skills with a friendly, approachable demeanor.


• Identify each prospect’s needs(“hot buttons”) and match them effectively with community features.


• Build rapport with residents and foster a welcoming community environment.

Maintenance & Property Standards

• Submit and track resident service requests; follow up to ensure resident satisfaction.


• Observe and report any maintenance issues or safety concerns promptly.


• Assist with maintaining curb appeal by picking up litter and reporting property needs.


• Support the maintenance team in maintaining community standards and resident satisfaction.

REEP the Benefits!

Perks and Incentives:

• 10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service.


• Paid Holidays: New Year's Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day


• 30% Rental Discount

Financial Incentives:

• 401K with 100% match on contributions up to 5%


• Bonuses based on performance

Health and Wellness:

• Dental Insurance


• Vision Insurance


• Medical Insurance with up to 75% coverage

Employee Well-being:

• Paid Life Insurance


• Supplemental Life Insurance


• Paid Short Term Disability coverage

Professional Development:

• Paid Training and Certifications to enhance your skills and career growth opportunities.

Qualifications

• High school diploma or GED required;leasing or sales experience preferred.


• Strong communication, customer service, and sales skills.


• Ability to learn and navigate property management software (ResMan preferred).


• Knowledge of Fair Housing laws or willingness to complete required training.


• Professional appearance, positive attitude, and strong attention to detail.


• Ability to multitask, prioritize, and work in a fast-paced environment.


• Reliable, punctual, and able to meet leasing goals and