Social Worker Supervisor – Continuous Quality Improvement (CQI)

Rockingham-County,-Nc; North Carolina; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Onsite wellness/medical clinic

Retirement

Flexible Spending

Paid vacation, sick & holidays

Bereavement

Family/Community leave

Tuition reimbursement

Job summary

Rockingham County is seeking a supervisor to lead and develop a team within the Social Services framework. The role focuses on training, QA reviews, and facilitating meetings to improve service quality for families served.

Responsibilities include coaching staff, ensuring compliance with policies, and coordinating with other units to implement improvement plans and data-driven decisions.

Qualifications

• Bachelor's degree in human services or related field; required for role.
• Experience in Quality Assurance/Continuous Improvement preferred.
• Must be a current Rockingham County Government employee.

Responsibilities

• Supervise staff to ensure adherence to quality standards, deadlines, and procedures.
• Develop and implement unit plans for training, OSS, meeting facilitation, or quality assurance reviews.
• Coordinate with subject matter experts to deliver high-quality supports and ensure compliance with internal protocols and state/federal requirements.

Skills

Staff supervision

Quality assurance

Change management

Training

Coaching

Interpersonal skills

Education

Bachelor's degree in human services

Tools

NCFAST

Microsoft Office

Job description

Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment.

Creates and manages the evaluation, design, development, and implementation of effective training, support, QA reviews, or meeting facilitation for internal staff and families served. Supports change management initiatives that lead to process improvement and quality improvement of services and internal processes. Supervises staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Paid Medical, Dental, Vision & Life Insurance
• Onsite wellness/medical clinic
• Onsite fitness center
• Retirement
• Flexible Spending
• Paid Vacation, Sick & Holidays
• Bereavement
• Community Service Leave
• Weekends Off (varies by position)
• Flexible Work Schedules & Telework Options (varies by position)
• Tuition Reimbursement
• 401-K & 457 Plans with county match up to 1% of base salary

Ensures adequate team training and supervision in order to achieve goals. Creates plan for unit (either training, OSS, meeting facilitation or quality assurance reviews), in collaboration with subject matter experts from other Child Welfare sections and teams, to deliver high-quality supports. Ensures incorporation of internal protocols, state and federal legislation, and state policy expectations into plan. Implements, monitor, report, and continuously evaluate plan in a timely manner upon approval. Manages tasks in plan to ensure they are completed within specified timeframes.

Provides decision-making, coaching, monitoring, and supervision to a team of staff in unit to ensure timely implementation of unit's plan. Focuses on supervisory efforts for building staff’s capacity to implement best practices in plan. Reviews and approves job aids, FAQs, and tips/tricks. Conducts 1:1 supervisory meeting monthly with each staff. Conducts monthly unit meetings to provide team supervision. Conducts performance reviews of staff. Recruits, interviews, and recommends applicants for selection. Ensures adequate coverage for all unit activities. Utilizes formal and informal recognition and disciplinary actions. Maintains and report applicable unit data and prepare associated reports.

Evaluates and improves upon unit's plan and other assigned tasks, including internal processes. Communicate with other Supervisors on CQI Team, Manager, and other co-workers to incorporate feedback into plan and tasks. Gathers feedback from external stakeholders, including families served, when available to update plan and tasks with their needs. Ensure units are monitoring and incorporating feedback into support. Ensures unit plans continue to be in compliance with corrective action plans from the federal or state government to address needs.

Participate in county and state committees and program improvement activities. Participates in webinars, training, and/or committee work related to work of unit. Supports project management activities related to the implementation and operationalization of the state and county automated case management systems or other technologies, new policies, practices, protocols, and systems.

SUPERVISION:

Supervision Received: Works under the general direction of the Social Work Program Manager/ County DSS Director

Supervision Given:

Provides continuous administrative oversite/supervision of work performed by Social Workers, Social Worker Supervisors and other job classes (as assigned)

INTERPERSONAL CONTACT:

• Interpersonal contact with internal co-workers, team members, management, etc.
• Interpersonal contact with external such as attorney’s , DHHS staff members and court officials.

RECRUITMENT STANDARDS (Core Competencies):

• Integrity Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.
• Accountability Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.
• Collaboration Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.
• Continuous Improvement Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.
• Wellness Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.
• Service Orientation Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.
• Communication Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.
• Interpersonal Skills Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Perceives, assesses, and positively influences one's own and other individuals’ emotions.
• Quality Assurance Produces results or provides services that meet or exceed organizational standards. Position requires auditing the work of others to ensure quality standards are met.

Leadership Competencies

• Change Management Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.
• Coaching & Mentoring Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
• Relationship Building Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Knowledge, Skills, and Abilities:

• Thorough knowledge of the philosophy, objectives, practices and techniques of social work and counseling.
• Thorough knowledge of the techniques and means of interviewing, counseling, and investigating.
• Thorough knowledge of community resources for social services.
• Ability to plan, organize, assign, and supervise the work of others and to train and instruct subordinates.
• Thorough knowledge of preparing reports and other types of documents.
• Thorough knowledge of the use of standard office equipment and associated software (e.g. NCFAST, Microsoft Office).
• Ability to communicate complex ideas effectively, orally and in writing.
• Ability to establish and maintain effective working relationships with clients, officials, associates, and various parties to cases.

Physical Activities, Visual Acuity, and Working Conditions for this Position.

Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles

Kneeling - Bending legs at knee to come to a rest on knee or knees

Crouching - Bending the body downward and forward by bending legs and spine

Crawling - Moving about on hands and knees or hands and feet

Reaching - Extending hand(s) and arm(s) in any direction

Standing - Remaining upright on the feet, particularly for sustained periods of time

Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another

Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward

Pulling - Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling

Grasping - Applying pressure to an object with the fingers and palm

Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching skin, particularly that of fingertips

Talking - Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly

Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communications, and making fine discriminations in sound

Repetitive Motions- Making substantial movements (motions) of the wrists, hands and/or fingers

Physical Requirements of This Position

Sedentary Work-Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met

Visual acuity requirements including color, depth perception and field of vision

Employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices and/or assembly or fabrication of parts at distances close to the eyes

Employee is required to have visual acuity to determine the accuracy, neatness and thoroughness of the work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)

The conditions the worker will be subject to in this position

Employee is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes

Employee is exposed to infectious diseases

None: Employee is not substantially exposed to adverse environmental conditions (typical office or administrative work)

Minimum Education and Experience:

Bachelor's degree with coursework in human services, social work, or related field and considerable experience in counseling, human services, social services or equivalent combination of education and experience. (Preference will be given to candidates with experience in Quality Assurance/Continuous Improvement)

Must be a current Rockingham County Government Employee

License or Certification Requirements:

Valid NC Driver's License.

This is for Internal Applicants only.