Social Worker, Quality Operations Call Center - Remote

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services company is seeking a Social Worker for their Quality Operations Call Center, offering remote work within the U.S. This role involves conducting outreach, performing assessments, and collaborating with various stakeholders to improve community health. The position provides a competitive salary, comprehensive benefits, and opportunities for career growth.

Benefits

Comprehensive benefits, including equity stock purchase and 401k

Career growth opportunities

Supportive work environment

Positive impact on community health and patient well-being

Qualifications

• Active, unrestricted LBSW license in the work state.
• At least 2 years of active social work experience.
• Healthcare clinical background of 2+ years.

Responsibilities

• Conduct telephonic outreach to meet quality and production metrics.
• Perform assessments and document findings in compliance with department standards.
• Provide resources to improve Social Determinants of Health.

Skills

Proficiency in Microsoft Office Suite

Education

Bachelor’s in Social Work (BSW)

Master’s degree in Social Work (preferred)

Job description

Social Worker, Quality Operations Call Center - Remote

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This salary range is provided by Talentify.io. Your actual pay will depend on your skills and experience — please consult your recruiter for details.

Base Pay Range

$23.70/hr - $46.35/hr

Industry

Healthcare Services

Why Consider This Job Opportunity

• Salary up to $46.35 per hour
• Comprehensive benefits, including equity stock purchase and 401k
• Career growth opportunities
• Remote work within the U.S.
• Supportive work environment
• Positive impact on community health and patient well-being

Responsibilities

• Conduct telephonic outreach to meet quality and production metrics
• Perform assessments and document findings in compliance with department standards
• Provide resources to improve Social Determinants of Health
• Collaborate with team members, members, PCPs, and specialists
• Assist with provider outreach, care gap notifications, and medical record requests

Qualifications

• Bachelor’s in Social Work (BSW) from an accredited program
• Active, unrestricted LBSW license in the work state
• At least 2 years of active social work experience
• Healthcare clinical background of 2+ years
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Master’s degree in Social Work from an accredited program
• Unrestricted LMSW license
• Experience with geriatric populations
• Bilingual skills, especially in Spanish or Vietnamese