Social Worker/Medical Liaison (MOC DG)

Goddard Riverside Community Center; New York (NY); On-site; USD 56,000 - 61,000; Full time

Job summary

Goddard Riverside Community Center in New York seeks a Medical Liaison to coordinate and support the Street Medicine Team, delivering integrated care to medically vulnerable clients using harm reduction. You will manage SMT schedules, assist with referrals, and help connect clients to housing, benefits, and primary care services.

You will also perform intakes, psychosocial assessments, and field outreach, ensuring accurate records.

Qualifications

• Valid driver’s license and driving record meeting agency guidelines.
• MSW required at hire; LMSW within 6 months of hire.
• Flexibility to work evenings, overnight and weekend shifts as required.

Responsibilities

• Coordinate psychiatric and Street Medicine Team (SMT) schedules and add clients as referrals are provided.
• Canvass for clients in the field for appointments and assist with field outreach.
• Escort clients to medical appointments, labs, and diagnostic imaging centers.
• Maintain accurate case records and documentation; coordinate housing and benefits referrals.
• Assist with public health initiatives and vaccinations as needed.

Skills

Driving

Multitasking

Interpersonal skills

Written and verbal communication

Team player

Judgement

Microsoft Outlook

Education

MSW

LMSW within 6 months

Tools

Streetsmart

MOCapp

CARES

Job description

Intro/Program Description: Goddard Riverside Community Center is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community. The Downtown team serves lower Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The Downtown Goddard catchment area includes 23rd St and below. The Uptown Goddard catchment area serves the Upper East & West side of Manhattan.Purpose of Position: The Medical Liaison works creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach. The position coordinates and supports the activities of the team’s medical and psychiatric providers to deliver integrated care to our clients. Be additional support in completing clinical assessments and potential emergency removals via 9.58 of clients at risk.Schedule: Monday through Friday, 9:00am-5:00pmSalary Range: $56,000-$61,000Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.Role, Responsibilities, and Essential DutiesAdministrative Duties (~60%)Incident reporting and follow up, as neededManage psychiatric and Street Medicine Team (SMT) schedule:Add clients to the schedule when referral documents are providedSign in and sign out with treatment team members on their scheduled office daysEnsure Housing Outreach Specialists submit referrals to SMT/psych and facilitate follow up on recommendations from treatment team.Develop linkages with other healthcare providers and resolve insurance issues:Gather medical information received from other appointments or hospital visitsAssist Housing Outreach Specialists with obtaining medical records from hospitalsFind providers (primary care, specialty, additional health care services) for clients based on provider recommendations, geography, and insurance coverage.Assist with insurance authorization processConsult E-PACES to determine client medical coverage when necessaryTrack clients’ Medicaid/Medicare certification to ensure recertificationCommunicate:With hospitals and emergency rooms during client acute treatment/hospitalizationWith Janian providers about emergencies, need for advocacy, other urgent mattersMeet monthly with team leadership and SMT providers to review and update medically vulnerable listClinical Case Management duties:Carry a smaller caseload of clients that are more medically vulnerable clientsAssist SMT with coordination of special projects and public health initiatives such as vaccinationsManage a client caseload and develop individualized housing and service plans to address barriers to stability.Guide clients through the housing process from street homelessness to transitional or permanent housing.Conduct comprehensive intakes and psychosocial assessments to identify needs, goals, and services.Advocate with housing, benefits, healthcare, and other service providers and coordinate appropriate referrals.Maintain accurate case records and database documentation.Support clients during crises and coordinate emergency or supervisory assistance as needed.Participate in staff meetings, case conferences, training, supervision, and program evaluation/improvement.Field Work (~40%)Canvass for clients in the field for psych/medical appointments (either with SMT/psych providers or independently)Escort clients to medical appointments, labs and diagnostic imaging centers, as neededObtain 9.58 designation and aid in assessing and completing removals for clients in the field, when neededOther duties as requiredQualifications/Educational RequirementsRequired:Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least one year as a licensed driver and no suspensions within the last 3 years)MSW required at hire, LMSW required within 6 months of hireFlexibility in work hours; available to work evening, overnight and weekend shifts as required (including quarterly overnight counts as required by funder)Preferred:Prior experience with the homeless and/or mentally ill population preferredProficiency in SpanishSkills, Knowledge and AbilitiesUnderstanding of housing first and other harm reduction modelsAbility to multitaskStrong interpersonal skillsStrong written and verbal skillsTeam playerGood judgementComputer Skills: To perform this job successfully, an individual should be:Proficient in Microsoft OutlookExperience with, or ability to learn, computer databases such as Streetsmart, MOCapp, and CARESPhysical RequirementsFrequent walking and standingAbility to lift up to 30 lbs, including client belongingsWork EnvironmentIndoors and outdoors; all weathersWe are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.