Social Worker III

Berkshire Health Systems; Pittsfield (MA); On-site; USD 48,000 - 73,000; Full time

Benefits offered by this job

Health and dental insurance

Life and disability insurance

Retirement plan contribution

Paid time off

Job summary

Berkshire Medical Center, part of Berkshire Health Systems, seeks a Case Manager to coordinate patient care across the hospital continuum. You will work with a multidisciplinary team to facilitate admissions, transitions, and post-hospital arrangements, ensuring appropriate utilization and patient satisfaction.

The role requires an MSW, LCSW, and 3+ years of acute care experience, with knowledge of CMS regulations and regulatory bodies. Strong communication and negotiation skills are essential.

Qualifications

• Master of Social Work required.
• LCSW license required.
• 3+ years of acute care clinical experience.
• Experience in utilization management and discharge planning preferred.
• Knowledge of CMS levels of care and DPH regulations preferred.

Responsibilities

• Manage patient care needs and coordinate services across the hospital.
• Conduct admission and discharge risk assessments.
• Plan transitions to post-hospital care and monitor utilization of resources.
• Collaborate with multidisciplinary teams to improve quality and cost outcomes.
• Maintain confidentiality and document care plans and outcomes.

Skills

Data analysis

Interpersonal skills

Communication

Negotiation

Independent work

Education

MSW / Master of Social Work

Tools

CMS knowledge

Kepro QIO

Regulatory knowledge

Job description

Berkshire Medical Center · BMC Case Mgt-Social Svcs

Hourly Pay Range: 35.1000 through 52.6500

Full Time , Shift 1 , 40 , 8:00am-4:30pm (40)

Posted 03/31/2026

DEFINITION/PRIMARY FUNCTIONS

The Case Manager is responsible for managing the healthcare needs, facilitation and achievement of quality and cost outcomes of all patients within Berkshire Medical Center, across the continuum. The case manager, utilizing a multidisciplinary team approach, negotiates, procures, coordinates and monitors services and resources needed by patients. The case manager is responsible for reviewing the patient at admission, and in some instances prior to admission, and concurrently throughout the hospital stay for the appropriate level of care and utilization of resources. The case manager will perform transition care planning activities to secure appropriate post hospital care arrangements and will monitor the patient during the course of their hospitalization. The case manager participates with the performance improvement initiatives undertaken by Berkshire Health Systems

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

Three years of clinical experience in acute care in areas such as internal medicine, surgery, orthopedics, mother/child, cardiology, oncology, psychiatry

Three years of clinical experience in Rehab Setting, Home Health and Long-Term Care would be considered.

Ability to perform a comprehensive admission and discharge risk assessment related to quality, financial, payer benefit allowances and limitations, risk management and patient satisfaction. Experience specializing in utilization management (levels of care knowledge and demonstrable competence with evidence based criteria tools), discharge planning to entities throughout a continuum of care, previous care management or third party insurance review preferred

Education and Training:

Masters Social Work

License, Certification & Registration:

LCSW-Licensed Certified Social Worker required

LICSW preferred

Other Requirements:

Current knowledge of CMS (levels of care determinations), appeal rights & DPH regulations required

Current knowledge of Kepro QIO (appeals) required

Knowledge of regulatory and accreditation organizations such as Joint Commission, DPH and HealthGrades preferred

Organizational skills. Proven ability to analyze and present data. Computer literacy. Ability to plan, implements, and evaluate change.

Proven excellent interpersonal and communication skills

Ability to maintain confidentiality

Proven collaboration and negotiation skills with providers, patients, families, insurance organizations and government agencies

Proven ability to work independently

Demonstrated ability to establish and maintain relationships with physicians

Knowledge of local community resources required

Knowledge of Medicare, Medicaid, third party commercial payers and reimbursement required

Computer experience required with proven ability to manage multiple open applications

Skills in data comprehension, research, analysis, interpretation and judgement necessary to prepare a comprehensive summary report for files, management, legal and/or regulatory agencies upon request

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.