Social Worker/Custody and Removal Coordinator

Lukos LLC.; El Paso, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Lukos LLC. is seeking a Custody and Resource Coordinator (CRC) to assist ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC will provide services and support related to victims, trauma, abuse, domestic violence, human trafficking, and medical/mental health care for ICE detainees.

Duty locations include ICE detention facilities or offices. The CRC will coordinate with ERO and detention staff, assist with intake orientation, and facilitate access to

Qualifications

• Bachelor's degree in Social Work, Psychology, or equivalent
• Master’s degree preferred but not required
• Fluent in English and Spanish, written and oral
• Minimum 2 years experience with victims, trauma-informed programming, or serving immigrants/foreign-born individuals

Responsibilities

• Assist detained noncitizens with needs, requests, and complaints using ICE Detainee Request Forms or other channels.
• Support ERO officers with parent/child communication and child welfare matters.
• Coordinate disability accommodations with detention facilities and ERO HQ.
• Help ensure compliance with agency policies and detention standards; communicate with detained noncitizens about available services.
• Provide language interpretation to facilitate staff communication with detained noncitizens.
• Refer noncitizens to appropriate staff for care and follow-up (medical, mental health, chaplain, etc.).
• Conduct wellness checks and follow-ups for vulnerable individuals and newly detained noncitizens during intake.
• Engage with specialized housing units and programs for vulnerable populations (transgender housing, mental health units, family centers, reunification).
• Assist in release planning and departure planning by researching referrals and resources.
• Develop and maintain a national resource database to support CRC and ERO staff in processing detainees.

Skills

Fluent English & Spanish

Education

Bachelor's degree in Social Work or Psychology

Master’s degree preferred

Job description

Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education.

• Bachelor’s degree in Social work, Psychology, or an equivalent degree.
• Master’s degree or an equivalent advanced degree preferred but not required
• Fluent in English and Spanish, written and oral

Experience Required

• At least two (2) years of related experience (e.g., experience providing services to victims, trauma-informed programming, experience working with immigrants or foreignborn individuals) and have knowledge of program objectives, policies, procedures and requirements conducting a case management program at a local level.
• Experience working in or with victims or individuals in a confinement or custodial setting.
• At least two (2) years of experience providing services to vulnerable populations.
• Experience with and an understanding of situations that contribute to family/individual stress, problems and crisis situations

Job Objective

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support to individuals on issues that commonly affect the ICE detained population and ICE mission such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The duty location of each CRC will be at a designated ICE detention facility or ICE office. At each duty location, the CRC will be responsible for supporting ERO Field office and facility staff in their daily duties.

The Custody and Resource Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC also provides services and support to individuals on issues that commonly affect the ICE detained population and ICE mission such as responsive support to victims, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The duty location of each CRC will be at a designated ICE detention facility or ICE office. At each duty location, the CRC will be responsible for supporting ERO Field office and facility staff in their daily duties.

Responsibilities

• Assist with needs, requests (on ICE Detainee Request Form or otherwise), and complaints from the detained noncitizen population regarding non-officer or immigration case related issues.
• Assist ERO officers with addressing noncitizen requests related to parent/child communication and/or child welfare involvement.
• Facilitate on-site support of disability accommodations, including coordinating followup, as requested by ERO, with detention facilities upon submission of a Disability Accommodation Notification to ERO Headquarters (HQ).
• Assist ERO and detention facility staff as a resource to facilitate the compliance of applicable agency policies and detention standards. Facilitate discussions and communicate directly with detained noncitizens. Areas of facilitation include but are not limited to the following topic areas: allegations of sexual abuse and assault, identification and monitoring of pregnant noncitizens, resources for noncitizens in segregated housing or special management units, and admission and release.
• Address ERO and detention facility staff questions or concerns about specific noncitizens, including available services.
• Provide noncitizen referrals to appropriate ERO and detention facility staff for care and follow-up to prevent critical incidents and issues (e.g., medical, mental health, chaplain, etc.).
• Support noncitizens with specialized needs or requiring heightened attention and conduct noncitizen wellness checks and follow-ups upon request by ERO Field Office and/or ERO HQ.
• Meet with newly detained noncitizens during or after intake to answer questions, address concerns, provide brief orientation to the detention facility and CRC services.
• Assist ERO Field Offices who run specialized housing units and programs or services that are designed to provide appropriate care to vulnerable populations, such as: a. Dedicate Housing for Transgender Noncitizens b. Behavioral/Mental Health Unit(s) c. Family Residential Centers d. Reunification of relatives and children in federal custody e. Young adult case management services
• Provide language interpretation for facility and ERO staff communicating with the detained noncitizen population.
• Provide general support, as needed, to help maintain safety and security of the detention facility.
• Assist ERO Field Office in removal planning for noncitizens with vulnerabilities and in general population by – researching referrals and identifying to resources in the noncitizen’s home country and developing individualized Departure Plans.
• Assist ERO Field Office in release planning for noncitizens with vulnerabilities and in general population by researching referrals and identifying needed resources in the U.S. Planning activities may include communicating with family members, securing resources such as medical/mental healthcare, and identifying housing options or placement in a shelter or hospital/institution.
• Develop and maintain a national resource database of resources (in and outside of the United States) for CRC and ERO Officer use to facilitate the release and removal of noncitizens booked out of ICE custody.

Minimum Job Requirements/Technical Requirements

• Knowledge of the case management process commensurate with training and educationat a minimum at the bachelor’s level.
• Ability to work in a multi-cultural and multi-lingual environment.
• Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the noncitizen understands.
• Ability to adapt to sudden changes in schedules and flexibility in work requirements.
• Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment.
• Ability to navigate in an electronic work environment including electronic health records, web-based training and communications.
• Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint