Social Worker

HARBOR HEALTH; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

10 paid holidays

Medical, Dental, and Vision Insurance

401(k) Investment Plan

Professional development

Transparent culture

Collaborative environment

Job summary

Harbor Health in Texas is seeking a Licensed Social Worker to join our Utilization Management team. The role focuses on psychosocial, behavioral health, substance use, and social needs that affect members’ health outcomes and care utilization.

You will collaborate with HHIC UM nurses, care managers, providers, and community organizations to ensure coordinated, person-centered care and connections to healthcare and community resources. Residency in the San Antonio area is required.

Qualifications

• Active LMSW license.
• At least five years of experience with behavioral health, substance use, or complex social needs.
• Residence in the San Antonio area with knowledge of local resources.
• Strong communication, assessment, and care coordination skills.
• Ability to provide occasional in-person support in the San Antonio area.

Responsibilities

• Conduct psychosocial assessments for UM reviews and complex social needs.
• Identify psychosocial barriers affecting treatment adherence and access to services.
• Provide support and care coordination for behavioral health or substance use challenges.
• Collaborate with behavioral health providers and primary care teams to support appropriate care.
• Assist in identifying appropriate levels of care and support services.

Skills

Communication skills

Assessment skills

Care coordination

Education

MSW degree

LMSW license

Job description

Job Category Social Worker

Employee Type Exempt - FT

Contact information

• Phone [phone]
• Email [e-mail]

Description

Harbor Health

POSITION OVERVIEW

• Candidate should reside in San Antonio

The Social Worker supports the Utilization Management (UM) team by addressing psychosocial, behavioral health, substance use, and social needs that impact members’ health outcomes and care utilization. This role focuses on identifying barriers to care, supporting members with behavioral health and substance use concerns, and addressing Social Determinants of Health (SDOH).

The Social Worker collaborates with members, HHIC UM nurses, care managers, providers, and community organizations to ensure members receive coordinated, person-centered care and are connected to appropriate healthcare and community-based resources.

POSITION DUTIES & RESPONSIBILITIES

• Conduct psychosocial assessments for HHIC members identified through UM reviews who may have behavioral health, mental health, substance use, or complex social needs.
• Identify psychosocial barriers that may affect treatment adherence, recovery, or access to services.
• Provide support and care coordination for members experiencing behavioral health or substance use challenges.
• Collaborate with behavioral health providers, substance use treatment providers, and primary care teams to support appropriate care.
• Assist in identifying appropriate levels of care and support services for members when needed.

Social Determinants of Health (SDOH) Support

• Assess members for social needs such as housing instability, food insecurity, transportation barriers, financial hardship, and other social factors affecting health.
• Connect members to community resources, social service programs, and support services.
• Coordinate referrals to community organizations, social service agencies, and recovery support programs as appropriate.
• Support members in navigating healthcare and community systems to access needed services.
• Collaborate with UM nurses, the HHMG Acute & Complex Care Team (ACT) team, and other resources, including pharmacy, to ensure comprehensive, holistic care for members.
• Participate in case reviews and care planning discussions for members with complex needs.
• Assist with member outreach, engagement, and education regarding available services and resources.
• Engage in face-to-face interactions with providers and members to assess and support social work–related member needs.
• Support efforts to improve care coordination and address barriers that may impact healthcare utilization.

Documentation & Compliance

• Maintain timely and accurate documentation in applicable UM and Care Management (CM) systems (e.g., PA Tracker Google Sheet, Athena EHR).
• Ensure compliance with organizational policies, regulatory requirements, and privacy standards.
• Track and report activities related to psychosocial interventions and community resource referrals as required.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required Qualifications

• Active Social Work license (LMSW).
• At least five years of experience working with individuals experiencing behavioral health, substance use, or complex social needs.
• Reside in the San Antonio area and have knowledge of San Antonio-area community resources and social service systems.
• Strong communication, assessment, and care coordination skills.
• Ability to support occasional in-person interactions with providers and members in the San Antonio area.

Preferred Qualifications

• Experience in managed care, health plans, or utilization management.
• Familiarity with Social Determinants of Health (SDOH) screening and interventions.
• Experience working with diverse or high-risk populations.
• Knowledge of Texas social service programs for members in need, both local and state-wide, preferred.
• Familiarity with NCQA processes and requirements.

Member-centered and trauma-informed approach

• Behavioral health and substance use awareness
• Resource navigation and community engagement
• Interdisciplinary collaboration
• Cultural competency
• Problem solving and advocacy
• Motivational interviewing and effective communication – building trust and encouraging member engagement
• Relationship-building and rapport development – establishing supportive, lasting connections
• Empowerment and self-advocacy support – guiding members to make informed decisions about their care

WHAT WE OFFER

• Competitive salary and benefits package
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Professional development and growth opportunities
• A transparent and unique culture
• Collaborative and dynamic work environment

COMPANY OVERVIEW

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

EQUAL EMPLOYMENT OPPORTUNITY

Harbor Health is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.