Social Work Intern - Business Development

Western Reserve Area Agency On Aging; Cleveland (OH); On-site; USD 12,000 - 18,000; Part time

Job summary

Western Reserve Area Agency on Aging invites a motivated Social Work Intern to support assessments, care coordination, and resource referrals for older adults and caregivers. Under licensed supervision, you will engage in Medicaid-related processes, client advocacy, and documentation across diverse populations.

The internship provides exposure to aging services, benefits programs, and person-centered service delivery, with opportunities for professional development and field supervision.

Qualifications

• Currently enrolled in an accredited BSW or MSW program.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively with diverse populations.
• Basic proficiency with MS Office and electronic documentation systems.
• Reliable transportation preferred for field-based learning opportunities.

Responsibilities

• Assist with client assessments, screenings, intake activities, and follow-up contacts.
• Participate in care planning, resource coordination, and referral processes.
• Assist clients in accessing community resources, public benefits, Medicaid programs, and supportive services.
• Support staff with Medicaid eligibility research, benefit verification, and documentation activities.
• Shadow staff during home visits, community outreach events, and client meetings.
• Maintain confidentiality and comply with HIPAA and agency policies.

Skills

Communication skills

Interpersonal skills

Organizational skills

Diversity competence

Education

BSW or MSW program

Tools

MS Office

Electronic documentation systems

Job description

Job Details

• Job Location: Corporate - Cleveland, OH 44114
• Position Type: Internship
• Education Level: Intern
• Job Category: Business Development
• Reports to: Assigned Field Instructor
• FLSA Status: Internship

Overview

Dedicate yourself to an organization and mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Our Mission: We provide choices for people to live independently in the place they want to call home.

About Us: Western Reserve Area Agency on Aging (WRAAA) is a private non‑profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Candidates We Love

• Self‑motivated and compassionate professionals looking to be part of a Best‑in Class organization
• Team players who are committed to providing superior service to all they serve
• Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.

Position Summary

The Social Work Intern will gain hands‑on experience working with older adults, individuals with disabilities, veterans, and caregivers through a variety of community‑based programs. Under the supervision of licensed social workers and program staff, the intern will assist with assessments, care coordination, benefits counseling, resource referrals, client advocacy, and case documentation. This internship provides practical exposure to healthcare, aging services, Medicaid programs, care transitions, and person‑centered service delivery.

Job Duties

• Assist with client assessments, screenings, intake activities, and follow‑up contacts.
• Participate in care planning, resource coordination, and referral processes.
• Assist clients in accessing community resources, public benefits, Medicaid programs, and supportive services.
• Support staff with Medicaid eligibility research, benefit verification, and documentation activities.
• Learn to navigate and understand Medicaid, managed care, and waiver program requirements.
• Document client interactions, referrals, and program activities in agency databases while maintaining accurate records.
• Shadow staff during home visits, community outreach events, and client meetings.
• Participate in interdisciplinary team meetings, case reviews, and professional development opportunities.
• Maintain confidentiality and comply with HIPAA, agency policies, and professional social work standards.

Qualifications

• Currently enrolled in an accredited Bachelor of Social Work (BSW) or Master of Social Work (MSW) program.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively with diverse populations, including older adults and individuals with complex needs.
• Basic proficiency with Microsoft Office and electronic documentation systems.
• Interest in aging services, healthcare, community services, care coordination, or public benefits programs.
• Reliable transportation is preferred for field‑based learning opportunities.

Learning Opportunities

• Develop assessment, interviewing, documentation, and case management skills.
• Gain experience navigating healthcare, Medicaid, Medicare, and community support systems.
• Learn person‑centered planning, care coordination, and advocacy techniques.
• Participate in professional development, supervision, and field education activities.

The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.