Champaign, IL -Social Work Aide III (Program Coordinator Assistant)

University of Illinois Chicago; Champaign (IL); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Retirement Plan

Paid time off

Tuition waivers

Job summary

The Division of Specialized Care for Children (DSCC) at the University of Illinois System is seeking a Program Coordinator Assistant to support care coordination teams in Champaign, IL. This role involves clerical and administrative duties, ensuring timely processing of authorizations, records, and communications for DSCC clients and families.

Under regional supervision, the coordinator will collaborate with care coordinators to facilitate services, manage paperwork, and contribute to quality

Qualifications

• Two years of work experience comparable to a Social Work Aide II.
• Combination of college coursework in social/behavioral sciences may apply as described (conversion table provided).

Responsibilities

• Assist care coordinators and families with coordinating activities and referrals.
• Collaborate with care coordination teams and assist with releases of information and documentation.
• Update Electronic Case Record with demographic data and health determinants.
• Identify and track documentation deadlines using reports (e.g., Power BI).
• Process and route incoming correspondence and required notices within timelines.
• Ensure accuracy of client information in records and assist with financing-related documentation.

Job description

Hiring Department: Division of Specialized Care for Children (LCDA)

Location: Champaign, IL USA

Requisition ID: 1043438

FTE: 1

Work Schedule: 8:00 AM- 4:30 PM

Shift: Days

# of Positions: 1

Workplace Type: Hybrid

Salary Range (commensurate with experience): $39,331.50 - 43,251.50 / Hourly Wage

About The University Of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

The DSCC Core/Connect Care Program Coordinator Assistant (III) assists the assigned care coordination teams with various functions, including clerical and administrative. Under the direction of the regional manager and assistant regional manager, the Program Coordinator Assistant performs independent decisions that will contribute to the facilitation of services for DSCC Core/Connect Care recipients.

Duties & Responsibilities

Assists care coordinators, and families, with coordinating different activities, such as identifying providers in the participant's insurance network, community resources, and referrals. Collaborates with care coordination teams and assists care coordinator's requests on the completion of release of information authorizations and support DSCC families as necessary during this process. Also, ensuring that documents comply with the organization's guidelines upon receipt and uploading into the correct location in the Electronic Case Record. Utilizes the organization reports (e.g., Power BI) to identify documentation deadlines such as authorizations of release information, financials renewals, medical report requests, and participants' benefits due dates. Requests, records, prepares, and processes necessary information to ensure documentation is corrected. Updates demographic and social determinants of health data and diagnosis. Initiates staffing requests as necessary to discuss participants' needs, missing reports, or family outreach strategies with assigned care coordinators or managers. Ensures accuracy of outgoing information, such as person-centered care plans containing the signature of the assigned care coordinator. Collaborates with the regional office on quality improvement initiatives. Collaborates with the assigned care coordinator on the completion of remediations by the due date as recommended during record reviews (e.g., record reviews, financial reviews, any DSCC/MCO audit requirements). Receives, processes, and routes incoming correspondence (e.g., financial applications, signed authorizations, or signed person-centered care plans) or reports within required timeline. Sends required correspondence within specific timeframes, such as financial redetermination, and status letters. Follows organization's guidelines to meet high-quality record documentation and case notes. Escalates urgent participants' needs to assigned care coordinators or managers. Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients. Complies with the University, Division, and Regional Office policies, and procedures. Participates in DSCC staff meetings and in-service training sessions. Interacts with families via telephone, zoom meetings, or face-to-face visits. Utilize a culturally-competent approach as guided by the university to support families' cultural values and traditions. Utilize as necessary interpreter language line and accommodation resources based on the university's Americans with Disability Act (ADA) guidelines, such as American Sign Language (ASL). Explains to families the financial eligibility process and ensures the provision of application forms for the families' completion. Completes applications review for accuracy and conducts follow-ups with families when required. Determines families' financial eligibility upon review of documents and ensures proper documentation is available in the organization's Electronic Case Record, including completing financial screen in Electronic Case Record and submitting for review. Ensures that financially eligible families receive cost/travel logs and assists with the submission as needed. Assists care coordinators in obtaining administrative or prior approval documentation. Ensuring benefits and supporting documentation are available in the record.

Minimum Qualifications

• Two years of work experience comparable to a Social Work Aide II
• Any combination totaling two years from the following categories:
  • work experience which provided knowledge of human behavior, including the ability to cope with a variety of people and/or understand the importance of people's needs and feelings, in a public/customer service environment.
  • college course work in social or behavioral sciences or related field, measured by the following conversion table or its proportional equivalent:
    • 15 semester hours equal six months
    • 30 semester hours equal one year

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.