Social Services Worker (7864)

The Salvation Army; Charlottesville (VA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid Time Of

Retirement Savings Plan Available

Supplemental Insurance Available

Voluntary Life Insurance and more!

Job summary

The Salvation Army in Charlottesville, VA seeks a full-time Caseworker to provide social service assistance to eligible clients, including food, lodging, clothing, and financial aid. The role involves interviewing clients, maintaining records, and coordinating with community partners.

Responsibilities include preparing vouchers, tracking services, and answering questions about program operations while upholding confidentiality and program policies.

Qualifications

• High school diploma or GED required.
• Two years in a social or public service environment with public assistance experience.
• Any equivalent combination of training and experience.

Responsibilities

• Interview clients to determine need and eligibility for services based on program guidelines.
• Prepare and maintain client records, ensuring confidentiality.
• Coordinate with community agencies and refer clients to services.
• Prepare and process vouchers for food, clothing, and furniture for eligible clients.
• Answer inquiries about Social Service Program operations and assist the public.

Skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Job description

Job Details

Job Location: PMC-Charlottesville Corps - CHARLOTTESVILLE, VA 22902

Position Type: Full Time Regular

Education Level: High School Diploma/GED

Salary Range: $17.77 - $19.00 Hourly

Travel Percentage: Minimal

Job Shift: Day

Job Category: Social Services

Schedule/Hours: M - F 9:00 a.m. - 6:00 p.m. (40 hours per week)

This position is responsible for:

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

Key Responsibilities:

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions.
• Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
• Assists with coordination of special and seasonal projects.
• Records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; and photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; and ensures the accuracy and completeness.
• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; and directs clients to the Lodge kitchen, Thrift Store or Distribution Center for assistance.
• Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; and assists the public in locating missing persons.

Physical Requirements and Working Conditions:

• Work requires frequent speaking, listening, typing, and viewing/looking at computer screens for long periods of time.
• Must be able to stand, sit, walk, bend, kneel, stoop, crouch, crawl, and climb.
• Requires the frequent lifting or moving of items over 25 pounds, the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
• Work is performed in a combination of office and field settings.
• Frequently required to sit and reach; and must be able to move around the work environment. The noise level in the work environment is usually moderate.
• Work may require performance of duties where exposure to communicable and infectious diseases are possible.
• Must be able to work with individuals with physical or mental challenges.
• Evening and weekend hours occasionally required.

Employee Benefits:

• Paid Time Of
• Retirement Savings Plan Available
• Supplemental Insurance Available
• Voluntary Life Insurance and more!

Qualifications

High school diploma or G.E.D.;

And

Two years' experience working in a social or public service environment with experience assisting the public,

Or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:

None.

Equal Opportunity Employer: Veterans | Disabled