Social Services Specialist I/II

Oklahoma Department Of Human Services; Oklahoma City (OK); On-site; USD 36 - 39,571; Full time

Benefits offered by this job

Full State Employee Benefits

Job summary

Oklahoma Department Of Human Services is seeking Social Services Specialists in the Oklahoma City, Tulsa, or Sallisaw area to serve as the first contact for CAP Medicaid Services clients. The role involves intake, information provision, documentation, and referrals to appropriate services.

Requirements include a Bachelor's or Master’s degree with related experience, strong communication, and proficiency with Microsoft 365.

Qualifications

• Bachelor's degree or equivalent; substituting one year of professional social work for each year of the required education.
• Master's degree for II level; or Bachelor's degree and one year of professional social work; or equivalent mix of education and social work experience.

Responsibilities

• Serve as first point of contact for customers in the CAP Medicaid Services Unit.
• Respond to inquiries and complete in-home assistance program intake.
• Document interactions and process customer requests per policy.
• Use multiple systems and Microsoft 365 applications to perform daily tasks.
• Maintain confidentiality and meet performance expectations in remote or office environments.

Skills

Strong communication skills

Microsoft 365 (Outlook, Word, Excel, &

Education

Bachelor's degree

Master's degree

Tools

Outlook

Word

Excel

Teams

Job description

This position is located in Oklahoma City, Tulsa or Sallisaw,Oklahoma.

Social Services Specialist

Annual Salary:

• Level I H20A: $36,811.95 + Full State Employee Benefits
• Level IIH20B: $39,571.76+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance. Days worked will be Monday through Friday 8:00 AM to 5:00 PM, with a 1 hour lunch break. Duty Station: Tulsa, Oklahoma City Metropolitan Area, or Northeast Oklahoma

Minimum Qualifications:

Social Services Specialist I

• A Bachelor's Degree
• ORan equivalent combination of education and experience, substituting one year of experience in professional social work for each year of the required education.

Social Services Specialist II

• A Master's degree;
• ORa Bachelor's degree and one year of experience in professional social work;
• ORan equivalent combination of education and social work, substituting one year of professional social work for each year of the required education.

Job Responsibilities

The Social Services Specialist serves as the first point of contact for customers contacting the Community Living, Aging, & Protective Services (CAP) Medicaid Services Unit (MSU). This position provides exceptional customer service by responding to inquiries, completing application intake for in-home assistance programs, documenting customer interactions, processing customer requests, and connecting individuals with appropriate resources and services. The position requires strong communication skills, the ability to manage a high volume of calls, and proficiency using multiple computer systems in a fast-paced, customer-focused environment.

• Answer and manage a high volume of incoming telephone calls in a professional, courteous, and compassionate manner.
• Provide basic information and answer routine questions from callers.
• Complete application intake for in-home assistance services according to established policies and procedures.
• Process customer requests and update information in agency systems in accordance with
• established policies and procedures.
• Accurately document customer interactions and enter required notes into electronic systems.
• Conduct outbound calls and customer follow-up activities as needed.
• Transfer calls or refer customers to the appropriate staff, unit, or agency as needed.
• Utilize multiple web-based systems and Microsoft 365 applications, including Outlook, Word, Excel, and Teams, to complete daily work.
• Participate in required meetings, training, and team collaboration through Microsoft Teams and/or in person.
• Troubleshoot basic computer connectivity and application issues to maintain productivity.
• Maintain confidentiality and comply with agency policies regarding customer information.
• Effectively manage workload and meet performance expectations while working in a remote or office environment.
• Perform other duties as assigned.

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If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement Number: 26-JD175

83010531/JR63281