Social Services Specialist (54738)

Lutheran Social Services of WI & Upper MI; Eleva (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Mileage Reimbursement

403(b) Retirement Plan

PTO

EAP

Annual wage increases

PSLF Eligible Employer

Job summary

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is hiring an IRIS Consultant to support adults, older adults, and individuals with disabilities through Wisconsin's IRIS program. This hybrid, full-time role involves coordinating services, building relationships, and promoting self-determination for participants in Milwaukee and surrounding areas.

The IRIS Consultant will handle care coordination, documentation, and collaboration with ADRCs and healthcare providers while maintaining

Qualifications

• Bachelor's degree or equivalent with supervised experience working with older adults or individuals with disabilities
• Four (4) or more years of direct experience providing services to older adults or individuals with disabilities
• Current IRIS Consultant in good standing with a Wisconsin DHS-approved exemption

Responsibilities

• Develop and maintain trusted relationships with IRIS participants
• Create and update individualized IRIS Support and Services Plans
• Conduct monthly contacts and quarterly in-person visits
• Promote participant choice, self-direction, independence and community inclusion
• Monitor health, safety and program outcomes
• Educate about IRIS enrollment requirements, eligibility and resources
• Collaborate with ADRCs, healthcare providers and service providers
• Maintain accurate case documentation and timely reporting
• Assist with annual Long-Term Care Functional Screens
• Work independently while collaborating with an interdisciplinary team

Skills

Case management

Care coordination

Disability services

Long-term care

Social work

Aging services

Community-based services

Healthcare navigation

Family support services

Education

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Special Education, Nursing, Rehabilitation Services, Healthcare Administration, or related field

4+ years direct experience with older adults or disabilities

Current IRIS Consultant in good standing with Wisconsin DHS exemption

Job description

IRIS Consultant

Case Manager | Long-Term Care Consultant | Disability Services Coordinator

Eau Claire/Chippewa, WI (Hybrid)
Full-Time | 40 Hours/Week | Monday-Friday | 8:00 AM-5:00 PM
Travel Required (30-50%)
Benefits Eligible

Empower Individuals to Live Independently

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a compassionate, organized, and self-motivated IRIS Consultant to support adults, older adults, and individuals with disabilities through Wisconsin's IRIS (Include, Respect, I Self-Direct) Program.

This position combines elements of case management, care coordination, social work, disability services, long-term care, and community-based support to help participants maintain independence, achieve personal goals, and direct their own services.

As an IRIS Consultant, you will build meaningful relationships with participants, coordinate services, promote self-determination, and ensure health and safety while supporting participants in living the life they choose.

Why Join LSS?

At LSS, you'll have the opportunity to make a lasting impact while helping individuals maintain control over their long-term care services and community involvement. Join a growing organization committed to dignity, inclusion, and person-centered support.

What You'll Do

As an IRIS Consultant, you will:

• Develop and maintain trusted relationships with IRIS participants
• Assist participants in creating and updating individualized IRIS Support and Services Plans
• Conduct monthly participant contacts and required quarterly in-person visits
• Promote participant choice, self-direction, independence, and community inclusion
• Monitor participant health, safety, and program outcomes
• Educate participants about IRIS enrollment requirements, eligibility, and available resources
• Collaborate with Aging and Disability Resource Centers (ADRCs), healthcare providers, community organizations, and service providers
• Maintain accurate and timely case documentation within required systems
• Complete documentation within established compliance standards and timelines
• Assist with annual Long-Term Care Functional Screens when applicable
• Work independently while collaborating with an interdisciplinary support team

Qualifications

Required

One of the following:

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Special Education, Nursing, Rehabilitation Services, Healthcare Administration, or a related field and at least one year of supervised experience working with older adults or individuals with disabilities

OR

• Four (4) or more years of direct experience providing services to older adults or individuals with disabilities

OR

• Current IRIS Consultant in good standing with a Wisconsin DHS-approved exemption

Preferred Skills & Experience

Experience in any of the following is highly desirable:

• Case management
• Care coordination
• Disability services
• Long-term care
• Social work
• Human services
• Aging services
• Community-based services
• Medicaid waiver programs
• Behavioral health
• Independent living services
• Person-centered planning
• Healthcare navigation
• Family support services

Additional Qualifications

• Strong communication and relationship-building skills
• Ability to work independently and manage a flexible schedule
• Proficiency with smartphones, tablets, and computer systems
• Commitment to participant rights, dignity, and self-determination
• Ability to serve diverse populations with cultural awareness and respect

Bilingual Candidates Encouraged to Apply

Fluency in any of the following languages is highly valued:

• Spanish
• Hmong
• Arabic
• Russian
• American Sign Language (ASL)
• Other languages commonly spoken in Wisconsin communities

Benefits

LSS offers a comprehensive benefits package including:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Health & Dependent Care)
• Paid Time Off (PTO)
• 10 Paid Holidays
• Mileage Reimbursement
• 403(b) Retirement Plan
• Employee Assistance Program (EAP)
• Annual Wage Increases
• Calm Premium Wellness App
• UKG Wallet Early Wage Access
• Service Awards and Employee Recognition
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PSLF Education and Support Resources

Requirements

• Valid driver's license
• Reliable transportation
• Ability to travel throughout Milwaukee and surrounding counties
• Satisfactory driving record consistent with LSS Driver Safety requirements
• Ability to meet organizational automobile insurance standards

Join Our Growing IRIS Team

If you're passionate about social services, case management, disability advocacy, long-term care, independent living, healthcare coordination, and helping people achieve their goals, we'd love to hear from you.

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).