Administrative Support Assistant- Marion Diehl Recreation Center

Mecklenburg County Government; Charlotte (NC); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Employee discounts

Tuition reimbursement

Retirement plan with 5% employer match

Job summary

Mecklenburg County Park and Recreation Department is seeking an Administrative Support Assistant for Marion Diehl Recreation Center to manage front desk operations and provide exceptional customer service. You will handle inquiries via phone, email, and in-person, support three Managers, and assist with reservations and contracts.

The role requires experience with accounting processes, cash handling, and daily deposits in a busy recreation facility.

Qualifications

• Minimum of two years of administrative experience
• High School Diploma or equivalent
• Possession of North Carolina or South Carolina Driver’s License
• Proficient in Microsoft Office Suite and Excel

Responsibilities

• Provide administrative support to internal departmental staff
• Respond to inquiries and resolve administrative issues that may arise
• Prepare written correspondence such as memos, forms and emails
• Create, maintain, organize and enter information into databases and use various computer applications
• Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents
• Operate mail systems and coordinate the flow of information, internally or externally
• Schedule, confirm and maintain meetings, events, and schedules
• Compose, type, and distribute information such as meeting notes, agendas, and general information

Skills

Customer service

Coordination and organization

Judgment and decision making

Time management

Education

High School Diploma or equivalent

Tools

ActiveNet

Excel

Microsoft Office

Job description

Follow Your Calling, Find Your Career

Pay starts at $25.53/hr

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Did you know that Mecklenburg County Park and Recreation proudly hosts many community events each year? Hummingbird Festival, The Senior Games and Festival in the Park are just a few that our employees and residents look forward to every year! Mecklenburg County Park and Recreation Department (MCPRD) strives to enrich the lives of our residents. We do this by providing exciting and safe recreational amenities and programs, change to improve our resident’s fitness levels and decrease health care costs. This contributes to a sense of community through events and spaces for the public to socialize, thereby increasing property values and providing tourism venues. We protect open space, natural areas, and our treasured tree canopy through stewardship. We play a critical role in ensuring Mecklenburg County achieves its vision that the county “will be a community of pride and choice for people to LIVE, WORK and RECREATE.” The department serves a population exceeding one million residents and serves the City of Charlotte, six towns, and the unincorporated areas of the county covering 523 square miles. In addition, the department manages over 21,000 acres and 230+ parks, nature preserves, greenways and facilities. The Mecklenburg County Park & Recreation Department is continually recognized for its cutting-edge programs, state-of-the-art facilities and unique partnerships. Our success is rooted in our staff. If you are interested in joining a dynamic team, dedicated to building a better community, and being recognized as leaders both in our community and across the country, then Mecklenburg County has great opportunities for you.

POSITION SUMMARY

Mecklenburg County Park and Recreation is excited to add an Administrative Support Assistant to the team at Marion Diehl Recreation Center! The incumbent will oversee front desk operations and provide excellent customer service to our community via telephone, email, and in-person. This position will also be responsible for responding to inquiries from the public regarding facility and program information, memberships, and rental requests, and provide overall administrative support to three full‑time Managers at the facility. They will also assist in managing reservations for special events, birthday parties and contracts. In addition, this position will also participate in creating marketing materials and signage for the facility. The successful candidate will have experience with accounting processes such as cash handling and conducting daily deposits in a high‑volume recreation facility. This full‑time position will serve as Manager on Duty on a rotating basis and will work a flexible schedule to include mornings, evenings (at least 1 per week), and rotating weekends (at least 1 per month) based on facility and business needs.

By applying to this position, you are eligible to be considered for a similar role, in which you meet the minimum qualifications for, at other Park and Recreation locations should they become available. If you are looking to grow in your career, or transition laterally into a new role, don't miss this opportunity to apply!

PREFERRED QUALIFICATIONS

• Experience with reservation management software, such as ActiveNet
• High proficiency utilizing Excel

ESSENTIAL FUNCTIONS

• Provide administrative support to internal departmental staff
• Respond to inquiries and resolve administrative issues that may arise
• Prepare written correspondence such as memos, forms and emails
• Create, maintain, organize and enter information into databases and use various computer applications
• Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Operate mail systems and coordinate the flow of information, internally or externally
• Schedule, confirm and maintain meetings, events, and schedules
• Compose, type, and distribute information such as meeting notes, agendas, and general information

MINIMUM QUALIFICATIONS

Experience: Minimum of two (2) years of administrative experience

Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses/Certifications: May require a North Carolina or South Carolina Driver’s License and County Driving Privileges

Computer Skills: Proficient in various computer applications including Microsoft Office Suite and Excel

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:

• Administrative and clerical procedures and systems using various computer applications, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills:

• Customer service
• Coordination and organization
• Judgment and decision making
• Time management

Abilities:

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Building Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organization
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
• Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently
• Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization

COMPENSATION AND BENEFITS

In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.

WORK ENVIRONMENT

Moderate noise is typical in this work environment

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.