Social Services Practitioner III - CCS Administration

County of Riverside; California; On-site; USD 70,000 - 100,000; Full time

Job summary

The County of Riverside's RUHS-Public Health seeks a Bilingual Social Services Practitioner III to provide care coordination for CCS clients. Requires a Master's degree in Social Work and bilingual proficiency; experience with Windows MS Office and EPIC is preferred; Lean/process improvement a plus.

This on-site role supports multidisciplinary teams, conducts outreach, screenings, assessments, and planning for transitions to adult care; field visits may be required; strong communication and

Qualifications

• Master's degree in Social Work from an accredited program.
• Knowledge of social casework and public social service agency functions.
• Ability to establish rapport and plan and analyze.

Responsibilities

• Carry a caseload of complex social service cases and develop treatment plans.
• Lead case conferences and coordinate services with providers.
• Maintain electronic records in a centralized system.
• Provide counseling and support for families dealing with illness or disability.
• Assist youth with transition planning to adult healthcare.

Skills

Bilingual Level III

Care coordination

Case conferences

MS Office

EPIC

Lean

Process improvement

LCSW licensure (plus)

Education

Master of Social Work

Tools

EPIC system

Job description

For questions regarding this position, please contact the recruiter listed in the Supplemental Information section.

About The Position

Masters degree in "Social Work" REQUIRED!

Riverside University Health System (RUHS) - Public Health – California Children’s Services is seeking a skilled and compassionate Bilingual Social Services Practitioner III to provide comprehensive care coordination for clients enrolled in California Children’s Services (CCS).

The Bilingual Social Services Practitioner III provides direct client services and plays an integral role in care coordination across multidisciplinary teams. This position participates in case conferencing, conducts confidential records reviews, and supports real-time escalations to ensure timely and effective client support. On-site presence is essential for team huddles, quality oversight, operational decision-making, and collaboration with internal and external partners. The role may also require occasional field or partner meetings.

The Bilingual Social Services Practitioner III key responsibilities include conducting outreach, screenings, and assessments; identifying and addressing barriers to care; coordinating services with medical providers and community agencies; connecting families to resources; supporting clients’ adjustment to illness and complex healthcare needs; and assisting youth in planning their transition to adult healthcare systems.

Additional duties include documenting case activities, monitoring referrals and service needs, and collaborating closely with the multidisciplinary team to promote access to care, continuity of services, and positive outcomes for clients and families. Proficiency in Microsoft Office Suite (Word, Excel, Teams, PowerPoint) and EPIC is preferred for chart review, documentation, inbox management, and basic reporting tasks. A background in Lean or process improvement is preferred, and LCSW licensure is a plus, though not required.

Bilingual Level III proficiency—speaking, reading, and writing is required to effectively serve diverse client populations.

9/80 Schedule: Monday - Thursday: 7:30 AM - 5:00 PM and Non-Payday Friday: 8:00 AM - 5:00 PM

Meet the Team!

Riverside University Health System – Public Health is one of California’s largest and most dynamic public health departments, with dedicated professionals working to keep our communities safe and healthy. From disease prevention and health education to nutrition, emergency response, and community outreach, our team’s impact reaches every corner of Riverside County.

If you're passionate about making a meaningful impact on community health and well-being, consider joining our team at RUHS-Public Health. Together, we can work towards a healthier future for Riverside County.

For more information on RUHS–Public Health, please visit www.ruhealth.org/ruhs-public-health.

Examples Of Essential Duties

• Carry a caseload of the more difficult types of social service cases requiring a high degree of technical competence where social or family problems or environmental forces adversely affect family life; assess client's problems and develop treatment plans; lead self-care, well-being and educational courses to community participants and/or staff.
• Complete case studies for the purpose of assessing problems and determining appropriate types and methods of treatment; develop intensive long or short-term treatment plans to improve or restore individual or family functioning.
• Act in a lead capacity for a small group of Social Services Practitioners or services employees, such as aides and volunteers.
• Act as a casework consultant to staff members without professional training.
• Function at a highly skilled level in such areas as counseling, protective services, medical social work, family services, community organization, and adoptive services.
• Take part in staff development programs to increase knowledge of the social work processes and augment personal technical competence.
• Provide therapeutic marital, family interrelationship and adoptive parent counseling.
• Investigate and provide services to clients where their physical or emotional welfare is involved; work with cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities, or other health conditions affecting a client's personality, family relationships, child, or in-home care arrangements.
• Provide services and counseling in cases of desertion or impending loss of a spouse, child, or caretaker.
• Interpret public social service rules, regulations and policies to clients and the public.
• Maintain casework records and prepare reports and correspondences.
• Frequently conduct field visits, away from the home office, which may include long distances in order to carry out service plans, observe and assess client needs, and provide information and social work services.
• Assess client family environment in order to determine potential or imminent risk to the safety of children/disabled adults/elderly residing in the household; when safety needs dictate, remove child/ disabled adults/elderly from home and transport them, complying with all safety regulations, including the use of age appropriate California safety mandated equipment, when assisting with initial removal or facilitating a placement change, which may include managing/lifting the client's necessary assistive equipment (e.g., wheelchair).
• Maintain up-to-date electronic records of all aspects of client case management in a centralized database.

Additional Duties – Healthcare Facilities

• Perform studies of patients and their families to determine the nature of their problems; learn to develop the most effective treatment methods and treatment plans according to need.
• Interview patients, families and friends to obtain information for case records.
• Assess the psychosocial needs of pediatric patients and initiate appropriate interaction accordingly.
• Coordinate and consult with medical and other staff members and with outside agencies regarding available resources.
• Learn to interpret significant emotional, social and economic factors to healthcare team members.
• Participate in seminars of other types of training programs to enhance social work capabilities; may participate in group therapy.
• Assist in conducting training of social service aspects of medical treatment for healthcare personnel outside of the social services unit.
• Under close supervision, provide social casework services to help patients and their families adjust to social, emotional and financial problems created by illness or disability.

Additional Duties – Child Life Program

• Plan, implement, and evaluate the Child Life Program.

Minimum Qualifications

Positions Assigned to a Healthcare Facility

Education: Graduated from an accredited college or university with a master's degree in Social Work.

Knowledge of: Principles and techniques of social casework and of the function of public social service agencies; individual and group behavior with emphasis on normal growth, development and family relationships; social casework objectives, principles and methods; socioeconomic and cultural factors which promote stable family life, and an understanding of the factors that affect family security; physical and mental illnesses and their impact on personality; community organizations and the services they provide; laws, rules and regulations governing the operation of public social services agencies; basic computer skills.

Ability to: Establish rapport with clients and their families; effectively apply casework knowledge and skills; apply the principles of general and/or child psychology and family relationships; evaluate personal and psychological factors in the client and/or family's situation; work constructively within an agency and community setting; effectively utilize appropriate resources and services; provide consultation to others; demonstrate skill in planning and analysis; control personal bias and apply social work ethics; maintain effective working relationships with other employees and the general public; provide consultation to and assist in the professional development of less experienced Social Services Practitioners; input and retrieve data from computerized system.

License/Certificate: Possession of a valid California Driver’s License may be required.

Certificate: Licensed Clinical Social Worker must have possession of a valid certificate of registration as a Licensed Clinical Social Worker issued by the California State Board of Behavioral Sciences. LCSW licensure is a plus, though not required

Possession of a valid certification in Basic Life Support (BLS) from American Heart Association may be required upon hire or within 6 months of hire.

Bilingual Testing

The Human Resources Department will coordinate a Bilingual (Spanish) Non-Proctored Assessment.

Physical Requirement

The position primarily involves clinical work, including standing, walking, lifting or moving light office materials and supplies, and traveling throughout Riverside County?

Supplemental Information

County Of Riverside Human Resources Contact: For more information regarding this position, please contact the recruiter, Jammie Smith, at [e-mail] or [phone].

Veteran's Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Schedule, Overtime, Standby/On-Call, and Travel Obligations

The County of Riverside offers a variety of alternative work schedules, dependent upon department operations and needs. Certain assignments may involve overtime, standby/on-call shifts, and/or travel; however, scheduling, shift assignments, overtime work, standby/on-call duty, and travel obligations are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Applicants should contact the assigned recruiter for additional information regarding the schedule, overtime and standby/on-call expectations, and travel obligations.

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.