Social Services Manager

THE UPCOUNTY HUB INC; Germantown (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

The UpCounty Hub is seeking a Manager of the Social Services Department with an MSW background to lead case management, food benefits coordination, and program development in upper Montgomery County. This role emphasizes policy guidance, data portal maintenance, and outreach to expand client access to services.

Join a team focused on cross‑agency collaboration; bilingual Spanish/English is highly desirable; schedule may require occasional evenings and weekends to support community needs.

Qualifications

• MSW required or related social services field.
• Minimum 5-7 years of post-degree employment experience.
• Bilingual (Spanish/English) is a plus but not required.

Responsibilities

• Lead daily case work activities and ensure timely referrals.
• Oversee food benefits data and contract compliance.
• Plan, implement, and coordinate department programs and workflow.
• Collaborate with agencies and coordinate reports and staff coaching.

Skills

Case management

Program development

Data analysis

Policy analysis

Community outreach

Supervision and leadership

Education

Master’s degree in social work (MSW)

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

POSITION OVERVIEW:

Manager of social services department with bachelor social worker, case manager, and food benefits coordinator. This role will involve guidance on department policies, increasing client access to services, maintain client data portal, increase outreach in the upper Montgomery County region, participate on various multi-agency workgroups, and update materials such as promotional flyers and referral forms. Bilingual in Spanish is highly desirable. Schedule may include occasional evening and weekend hours.

JOB DUTIES AND RESPONSIBILITIES:

Staff Supervision and Leadership (Approx. 60%):

• Daily engagement of case work activities to ensure clients receive timely community referrals
• Oversight of food benefits data to meet contract guidelines
• Plan, implement, and coordinate department programs and workflow
• Determine work procedures, prepare work schedules, approve time and
• Weekly staff meetings to review caseloads and outreach goals
• Submit monthly and quarterly reports
• Provide performance reviews and ongoing coaching for staff success
• Support department and agency special events

Administrative and Collaborative Duties (Approx. 30%):

• Collaborate with agency departments to service clients in a wholistic capacity
• Give input to grants and proposals for agency funding applications
• Contribute financial assessments to assist with annual budget determinations
• Partner with various government and community-based organizations for service coordination

Direct Services to Clients (Approx. 10%):

• Provide case management services to clients in need of resources
• Assist with higher level clinical cases
• Expand knowledge base of state and local programs and applications
• Maintain organized resources database system

REQUIREMENTS:

• Master’s degree in social work (MSW) or other related social services field
• Minimum 5-7 years of post-degree employment experience
• Macro concentration in administrative and/or supervisory experience expected
• Bilingual (Spanish/English) is a plus but not required.

Core Competencies:

• Policy analysis and system advocacy
• Program development and management
• Community organizing and coalition building
• Research and data analysis
• Ability to work both independently and collaboratively in a fast-paced environment.

The UpCounty Hub has an institutional commitment to the principle of diversity. In that spirit, we welcome applications from all qualified individuals without regard to race, religion, creed, color, gender, sexual orientation, age, disability, or national origin.