Social Services Investigations Supervisor - Child Support

State of Connecticut - Department of Social Services; Norwich (CT); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Professional development

Work-life balance

Student loan forgiveness eligibility

Job summary

The State of Connecticut, Department of Social Services (DSS) – Child Support Division, in Norwich, CT, seeks a Social Services Investigations Supervisor to lead a unit conducting investigations of assets related to child support obligations.

Candidates must have seven years of investigative experience and prior supervisory work; internal applicants preferred. The role offers a full-time hybrid schedule, weekday hours, and opportunities for professional development.

Qualifications

• Seven years of experience in investigating assets for child support.
• One year as a supervisor of staff conducting child support investigations.
• Substitutions may count college training toward experience and degrees.
• Incumbents may travel as required.

Responsibilities

• Schedules, assigns, and reviews staff work.
• Provides staff training and assistance including planning and implementation.
• Conducts performance evaluations.
• Develops or revises unit policies and procedures.
• Prepares reports and correspondence.
• Participates in court proceedings when necessary.

Skills

Investigative skills

Interpersonal skills

Oral communication

Written communication

Supervisory ability

Job description

Introduction

Are you a current employee of the Department of Social Services who is looking to move into a supervisory role? Do you have seven (7) years of experience in investigation of real and personal assets related to child support obligations? If so, we have an excellent opportunity for you to join our team as a Social Services Investigations Supervisor – Child Support! The State of Connecticut, Department of Social Services (DSS) – Child Support Division – is currently recruiting for a Social Services Investigations Supervisor – Child Support in Norwich, CT.

Position Highlights

• Only current DSS employees will be considered for this position.
• Full-time | 1st Shift | Hybrid
• Monday – Friday | 8:00 AM – 4:30 PM

What we can offer you

• View our State Employee Benefits Overview page!
• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees!
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

Department Overview

The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, online and phone access options. Follow us on twitter @ctdss and see what we are all about!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to the enforcement of Child Support obligations.

EXAMPLES OF DUTIES

• Schedules, assigns, oversees and reviews the work of staff;
• Provides staff training and assistance including identifying, planning and implementing training;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on development of policies and standards;
• Acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures;
• Prepares reports and correspondence;
• Consults with and directs staff in difficult, unusual and/or complex case resolution;
• Monitors and coordinates performance of local cooperative agencies;
• Implements personnel policies and procedures;
• Prepares unit corrective action plans to comply with quality review procedures;
• Participates in court proceedings when necessary;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
• and ability to interpret and apply relevant agency policies and procedures;
• and ability to interpret and apply relevant state and federal laws, statutes and regulations;
• public assistance programs concerning children and the financial obligations related to these programs;
• investigatory methods and techniques;
• economic, social and health problems affecting family security;
• property ownership, personal finances, paternity and child support issues;
• court procedures, legal terminology and related legal instruments;
• Knowledge of personnel policies;
• Considerable
• problem solving skills;
• interpersonal skills;
• oral and written communication skills;
• Considerable ability to
• understand and interpret financial and legal documents;
• negotiate settlements with legally liable party;
• Ability to utilize computer software and systems;
• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in investigation of real and personal assets related to child support obligations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a working supervisor of staff conducting child support investigations. NOTE: For state employees this experience is interpreted at the level of a Social Services Lead Investigator-Child Support.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
• For state employees one (1) year of experience as a Social Services Lead Investigator (Child Support) may be substituted for the General and Special Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Recruitment Contact

If you have additional questions about the recruitment process, reach out to Rocky Young at [e-mail].

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.