Social Services Inspector II

340 OKLAHOMA STATE DEPARTMENT OF HEALTH; Enid (OK); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Benefit allowance

No pre-existing condition exclusions

Flexible spending accounts

Retirement savings match

Vacation and sick leave (15 days)

11 paid holidays

Student loan repayment options

Employee discounts

Longevity bonus

Job summary

OKLAHOMA STATE DEPARTMENT OF HEALTH is seeking a Social Services Inspector II in Garfield County. The role focuses on protecting client rights, acting as advocate, and conducting grievances on behalf of clients within state programs.

Responsibilities include field visits, reviewing provider compliance, and handling client funds and grievances. Strong investigative skills and knowledge of applicable laws are essential for this position.

Qualifications

• Bachelor's degree required.
• Three years of professional experience in investigations, auditing, social work, juvenile justice, personnel administration, law enforcement or child support enforcement with persons with intellectual disabilities or equivalent experience.

Responsibilities

• Acts as client advocate; protects rights of clients in State Human Services or Juvenile Affairs facilities or contracted providers.
• Maintains a client grievance caseload and may advocate for service changes.
• Conducts field visits to ensure compliance with laws and regulations; responds after hours as required.
• Reviews client payments to contractors and manages client funds.
• Coordinates client grievance system operations and may resolve issues related to services.
• Investigates abusive, neglectful, or exploitative situations under state and federal laws.
• Other duties as assigned.

Education

Bachelor's degree

Job description

Social Services Inspector II Agency 340

OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Office of Client Advocacy Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank)

Why you'll love it here!

RESPECT. COLLABORATION. SERVICE.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Job Description Location: Garfield County Salary: up to $52,351.20, based on education and experience Full Time /Part Time: Full time Work Schedule: Monday-Friday Primary Hours: 8am-5pm

Position Summary Positions in this job family will conduct inquiries to protect the rights of clients, act as client advocate, and file grievances on behalf of clients. Some positions in this job family are assigned responsibility for conducting internal and external audits and field investigations and performing federally or state mandated quality control audits to evaluate the effectiveness of agency programs. Some positions will perform follow-up reviews and advocate for clients and program changes. Duties also may include investigating employee violations of agency policy, regulations, and applicable state and federal laws.

Position Responsibilities / Essential Functions

• Acts a client advocate; protects the rights of clients assigned to State Human Services or Juvenile Affairs facilities, or other state contracted providers, files grievances on behalf of clients:
• Carries an advocacy caseload comprised of DDS service recipients; acts as a member of the service recipient's personal support team, analyzes and evaluates care provider actions and programming in relation to individuals with intellectual disabilities;
• Conducts field visits and reviews service provision of community providers and care facilities to determine compliance with laws and regulations. This includes responding after normal business hours and weekends when required;
• Reviews client payments to contractors and management of client funds to ensure funds were spent appropriately and services were provided;
• Coordinates activities of a client grievance system and may act as client grievance facilitator to resolve issues relating to the services or care provided to clients;
• Monitors agency / facility / contract provider's policies and procedures, identifies policy violations and unauthorized practices, notifies appropriate entities, and advocates for resolutions;
• Perform preliminary investigations on vulnerable children and adults in the areas of abuse, neglect, and exploitation in accordance with all state and federal laws, including responding after normal business hours and weekends when required.
• Being present at the office is an essential function of the job.
• Other duties as assigned.

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Education and Experience

Education and Experience requirements at this level consist of a bachelor's degree and three years of professional experience in investigations, auditing, social work, juvenile justice, personnel administration, law enforcement or child support enforcement working with persons with intellectual disabilities, or an equivalent combination of education and experience.

Valued Knowledge, Skills and Abilities

Knowledge, Skills and Abilities required at this level include knowledge of the rules and regulations governing social service agencies and residential facilities or contract providers; of quality control and audit procedures; and of review and investigative techniques. Ability is required to review and analyze large amounts of information and identify deficiencies; to conduct interviews effectively; to establish and maintain effective working relationships; and to communicate effectively, both orally and in writing.

Physical Demands and Work Environment

A significant portion of this role involves conducting fieldwork within the community. This includes visits to private homes and various care facilities. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires daily use of a laptop computer and cell phone. Travel is required with this position.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between.

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.