Social Services Director

Ensign Services; West Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Apploi is seeking an experienced administrator to oversee programs, staff, and volunteers in a community-focused role. You will guide policy, manage resources, and ensure service quality while coordinating with partner agencies and funders.

The position involves recruiting, training, and evaluating personnel, plus representing the organization to public and governmental bodies.

Responsibilities

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• Direct activities of professional and technical staff members and volunteers.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• Recruit, interview, and hire or sign up volunteers and staff.
• Research and analyze member or community needs to determine program directions and goals.
• Implement and evaluate staff, volunteer, or community training programs.
• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
• Speak to community groups to explain and interpret agency purposes, programs, and policies.
• Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
• Plan and administer budgets for programs, equipment, and support services.
• Represent organizations in relations with governmental and media institutions.
• Direct fundraising activities and the preparation of public relations materials.

Skills

Reading Comprehension

Active Listening

Writing

Speaking

Critical Thinking

Active Learning

Learning Strategies

Monitoring

Social Perceptiveness

Coordination

Persuasion

Negotiation

Instructing

Service Orientation

Complex Problem Solving

Judgment and Decision Making

Systems Analysis

Systems Evaluation

Time Management

Management of Personnel Resources

Education

Administration and Management

Clerical

Customer and Personal Service

Personnel and Human Resources

Computers and Electronics

Mathematics

Psychology

Sociology and Anthropology

Therapy and Counseling

Education and Training

English Language

Public Safety and Security

Law and Government

Job description

TASKS

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.

• Direct activities of professional and technical staff members and volunteers.

• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.

• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

• Recruit, interview, and hire or sign up volunteers and staff.

• Research and analyze member or community needs to determine program directions and goals.

• Implement and evaluate staff, volunteer, or community training programs.

• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.

• Speak to community groups to explain and interpret agency purposes, programs, and policies.

• Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.

• Plan and administer budgets for programs, equipment, and support services.

• Represent organizations in relations with governmental and media institutions.

• Direct fundraising activities and the preparation of public relations materials.

• SKILLS

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking - Talking to others to convey information effectively.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Coordination - Adjusting actions in relation to others' actions.

• Persuasion - Persuading others to change their minds or behavior.

• Negotiation - Bringing others together and trying to reconcile differences.

• Instructing - Teaching others how to do something.

• Service Orientation - Actively looking for ways to help people.

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

• Time Management - Managing one's own time and the time of others.

• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

KNOWLEDGE

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

• Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

• Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.