SOCIAL SERVICES DIRECTOR

KALESTA HEALTHCARE GROUP; Pullman (WA); On-site; USD 41,328 - 48,216; Full time

Job summary

KALESTA HEALTHCARE GROUP in Pullman, WA seeks an experienced Social Services Director to manage social services for residents, ensure comprehensive planning, and coordinate with health care staff.

Responsibilities include admissions interviewing, discharge planning, documentation in EMR, and providing high-level support to residents and families while maintaining regulatory compliance.

Qualifications

• Must be able to read, analyze and interpret information in English.
• Experience in social services within a health care setting is preferred.
• Knowledge of discharge planning and care coordination processes.

Responsibilities

• Assist with admissions by interviewing prospective residents and families.
• Supervise Social Services staff and coordinate with care teams.
• Arrange adaptive equipment, transportation, and personal items as needed.
• Maintain resident contact with families regarding health changes and goals.
• Provide referrals to outside services and document actions in the EMR.
• Develop and monitor social services plans and documentation within the EMR.

Skills

Communication

Empathy

Customer service

English proficiency

Education

High School diploma

BA in Social Work or Human Services

Tools

EMR software

Word

Excel

Job description

Job Details

Level: Experienced

Job Location: Pullman, WA 99163

Position Type: Full Time

Salary Range: $30.00 - $35.00 Hourly

Position

The Social Services Director assumes administrative authority, responsibility and accountability to provide medically-related social services which assists residents in maintaining or improving their ability to manage their everyday physical, mental and psychosocial needs.

Reporting

This position is responsible to the Administrator.

ESSENTIAL JOB FUNCTIONS

• Assist, as directed, in the admission process; interviewing perspective residents, families or responsible parties
• Supervise Social Services Assistant(s)
• Make arrangements for obtaining needed adaptive equipment, clothing and personal items
• Maintain contact with family, in consultation with the resident, to report on changes in health, current goals, discharge planning and encourage to participate in care planning
• Make referrals and obtain services from outside entities, i.e., talking books, absentee ballots, facility wheelchair transportation
• Assist residents with financial and legal matter, i.e., Medicare, Medi-Cal benefits, Social Security, VA, referrals to funeral homes for preplanning arrangements
• Assist with discharge planning, i.e., appropriate placement and arrangements, home health services, transportation
• Provide or arrange provision of needed counseling services
• Complete Social Service Assessment Discharge Planning and MDS section in EMR system for each resident within seven days after admission, maintain progress notes at least quarterly or more frequently if needed
• Identify and support resident’s individual needs and preferences, customary routines, concerns and choices through the assessment and care planning process
• Document on the resident’s plan of care all identified social service problems with appropriate approaches and time measurable goals
• Build relationships between residents and staff and teach staff how to understand and support resident’s individual needs
• Promote actions by the staff that maintain or enhance each resident(s) dignity in full recognition of each resident’s individuality
• Assist residents to determine how they would like to make decisions about their health care, and whether or not they would like anyone else to be involved in these decisions
• Assist staff to inform residents and those they designate about the resident’s health status and health care choices and ramifications including advance directives
• Find options which meet the resident’s physical and emotional needs
• Assist to provide alternatives to drug therapy or restraints by assessment of the residents needs and recommend plan of care to meet these needs
• Meet the needs of the residents who are in a grieving process
• Document on social services log all referrals to outside agencies with the reason for referral, name of person/agency contacted and action taken
• Ensure confidentiality of resident’s social services information by allowing access only to authorized persons
• Participate in Interdisciplinary Care Plan Conferences and develop plan of care to insure that special social service needs are met
• Assist with regularly scheduled Resident and Family Group meetings as requested
• Assist in resolution of grievances as voiced by resident, family, responsible party or ombudsman
• Participate in Quality Assurance Programs
• Participate in facility committees or conferences as directed by the Administrator
• Attend in-service and staff meetings as required. Facilitate one in-service meeting annually, as required by federal regulations
• Practice infection control policies and procedures of the facility
• Practice safety policies and procedures of the facility
• React appropriately to emergencies and disaster situations
• Be courteous, considerate and cooperative when communicating with all facility personnel, residents and staff
• Promote and maintain good public relations on behalf of the facility

JOB FUNCTIONS

• Demonstrate knowledge of, and respect for, the rights, dignity and individuality of each resident in all interactions
• Appreciates the importance of maintaining confidentiality of resident and facility information
• Demonstrate honesty and integrity at all times in the care and use of resident and facility property
• Ability to read, speak, understand English, follow directions and complete the assigned responsibilities of the department
• Support facility administration, the facility’s philosophy of care, and the policies and procedures of the facility
• Ability to effectively communicate with residents, families, responsible parties, facility staff and outside resources and agencies
• Maintain a neat, clean, well-groomed professional appearance
• Dependability
• Other duties as assigned

QUALIFICATIONS / REQUIREMENTS

• Education: High School graduate or equivalent, for communities with less than 120 beds
• B.A. Degree in social work or human services field, for communities with more than 120 beds
• License: Current SSD Certificate required
• Work Experience: 1 year of supervised social work experience in a health care setting working directly with individuals
• Experience completing electronic medical records for all documentation and have basic computer skills, including operating on-line applications and basic Word and Excel skills

Language Skills

• Must be able to read, analyze, and interpret common scientific and technical information, and to be easily understood through verbal communication in the English language.

Mathematical Skills

• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of weight measurement, and volume.

Communication Skills

• Must have exceptional communication and customer service skills, and be empathetic.
• Ability to effectively communicate with patients, families, responsible parties, staff and outside resources and agencies.