Social Services Coordinator / Social Worker

ISA Health Solutions; Quincy (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

ISA Health Solutions in Quincy, Massachusetts, is looking for a Social Services Coordinator to assess clients' social and emotional needs, ensuring they receive the necessary support. This role develops care plans and connects clients with essential community resources to promote their independence and quality of life.

The ideal candidate has a Bachelor’s degree in Social Work or related field and brings 1-2 years of relevant experience. Strong communication skills and knowledge of social service systems are essential.

Qualifications

• 1-2 years of experience in social services, case management, or community outreach.
• Strong interpersonal, communication, and organizational skills.
• Ability to handle sensitive and confidential information.

Responsibilities

• Conduct client assessments to identify social, emotional, and financial needs.
• Develop individualized care and service plans in collaboration with healthcare teams.
• Advocate for clients’ rights and ensure access to necessary services.

Skills

Interpersonal skills

Communication skills

Organizational skills

Knowledge of community resources

Education

Bachelor’s Degree in Social Work, Psychology, Sociology, or related field

Job description

The Social Services Coordinator is responsible for assessing the social, emotional, and resource needs of clients and their families to ensure they receive comprehensive support throughout their care journey. This role plays a key part in coordinating services, connecting clients with community resources, and advocating for their well‑being to promote independence, dignity, and quality of life.

Key Responsibilities:

Conduct client assessments to identify social, emotional, and financial needs.

Develop individualized care and service plans in collaboration with healthcare teams, clients, and families.

Coordinate and refer clients to appropriate community resources, support services, and programs (e.g., housing, food assistance, counseling, transportation).

Advocate for clients’ rights and ensure access to necessary social and healthcare services.

Maintain accurate, timely, and confidential documentation of client interactions and service plans.

Participate in interdisciplinary case conferences and care planning meetings.

Provide crisis intervention and emotional support to clients and families as needed.

Educate clients and families on available benefits, resources, and programs.

Monitor client progress and adjust care plans based on changing needs.

Ensure compliance with federal, state, and agency regulations and policies.

Qualifications:

Bachelor’s Degree in Social Work, Psychology, Sociology, or related field (Master’s preferred).

Minimum 1–2 years of experience in social services, case management, or community outreach.

Knowledge of community resources, benefits programs, and social service systems.

Strong interpersonal, communication, and organizational skills.

Ability to handle sensitive and confidential information.

Licensed Social Worker (LSW, LCSW, or equivalent) preferred.