Social Services Case Manager

VisionCorps; York (York County); On-site; USD 42,000 - 56,000; Full time

Job summary

VisionCorps seeks a compassionate Social Services Case Manager to provide case management, training and support services, transportation, and community education to help clients access resources and achieve greater independence.

The SSCM collaborates with a team across the organization's multi-county service area, maintains documentation in CRM, and builds relationships with local organizations. Travel up to 70% and in-home/community visits may be required.

Qualifications

• Bachelor degree in Human Services, Social Work, Psychology or related field.
• Ability to secure clearances for PA criminal history, child abuse, and FBI fingerprinting.
• Proficient computer skills including Microsoft Office Suite and cloud products.
• Proficient written and oral communication skills with excellent listening abilities.
• Two years of professional experience with individuals with vision loss or disability preferred.

Responsibilities

• Facilitate new client intakes, assess needs, goals, and support networks.
• Provide Training and Support Services (TSS) as defined by grant and PA Association for the Blind.
• Coordinate referrals to VisionCorps providers and external agencies.
• Plan and run client educational and support groups.
• Document all client contact and case management in CRM and TSS records.
• Collaborate with team to serve clients across multi-county service area.
• Educate the public about VisionCorps services and low vision issues.
• Stay updated on vision loss, rehabilitation, and mental health topics.

Skills

Communication

Microsoft Office

Documentation

Listening skills

Team collaboration

Education

Bachelor degree in Human Services or related field

Tools

Microsoft Office Suite

Cloud products

Job description

Make a meaningful difference in the lives of individuals who are blind or vision impaired! VisionCorps is seeking a compassionate and motivated Social Services Case Manager to join our team. In this role, you'll provide case management, training, support, transportation, and community education while helping clients access resources and achieve greater independence.

Join a mission-driven organization where your work makes an impact every day!

The Social Services Case Manager (SSCM) works as part of a team providing case management, training and support services, transportation, public education, and the facilitation of support/educational groups for VisionCorps clients while acting in accordance with company values, vision, and mission.

Education, Experience, & Skills

• Bachelor degree in Human Services, Social Work, Psychology or related field
• Ability to successfully secure clean clearances for PA criminal history, child abuse, and FBI fingerprinting
• Proficient computer skills with the ability to use Microsoft Office Suite and other cloud products
• Proficient written and oral communication skills with excellent listening skills
• Two (2) years of professional experience working with individuals with vision loss or another disability in a setting like rehabilitation centers, schools or community services preferred

Personal Behaviors:

• Embrace and embody the mission, vision, and values of VisionCorps
• Conduct self in a manner that upholds the standards of VisionCorps
• Actively participate in continuous training and skill development
• Proficient communication (verbal and written) with all stakeholders, internal and external, in English
• Exhibit a strong work ethic, enthusiasm, and integrity in all tasks
• Respectful, accountability, integrity, innovative, trustworthy, positive attitude, flexible, initiative/responsible, passionate, compassionate

Key Duties and Responsibilities:

• Facilitate new client intakes, including but not limited to assessing client needs, strengths, goals and support networks
• Provide Training and Support Services (TSS) as defined in the grant through the Pennsylvania Association for the Blind including, but not limited to: transportation/escort, life skills, and support services to eligible clients
• Facilitate proper referrals to other VisionCorps providers and external agencies as appropriate
• Plans and implements client educational & support groups as assigned
• Maintain appropriate documentation of all client contact and case management services provided in CRM, including TSS records relating to eligibility, service plans, progress, and change in status
• Collaborate as part of a team to serve clients throughout the organization's multi-county service area
• Provide public education on VisionCorps services & low vision/blindness issues
• Keeps up to date on advances in the field of vision loss, rehabilitation, and mental health through training, seminars, and other educational avenues
• Manage volunteers and support staff in the delivery of services as appropriate/assigned
• Build and maintain collaborative relationships with local and regional organizations for the benefit of clients, VisionCorps, and the surrounding community
• Other duties as assigned

Physical Demands:

• Ability to work a minimum of full-time hours; overtime required based on Rehabilitation department schedules
• Fine motor skills – use hands to finger, handle or feel
• Occasionally required to stand; walk; use hands to touch, handle and/or operate objects, tools, or controls; reach with hands and arms
• Occasionally required to sit for extended periods of time which may include vehicle
• Occasionally lift and/or move objects up to 30 pounds
• Provide services in office, virtually, or in client's natural environment (home, retirement community, assisted living, skilled care, etc.)
• Travel up to 70% of the time, which may also include public-facing forums and company-sponsored events
• Availability of a personal vehicle for travel when an agency vehicle is not available