Social Services Care Coordinator

CRI-Help; Los Angeles (CA); On-site; USD 31,684 - 39,950; Full time

Benefits offered by this job

100% Paid Blue Shield Trio Plan Medical Insurance Option

80% Paid Kaiser Medical Insurance Option

40% Dependent Coverage on Medical Insurance Plan

80% Paid Dental Insurance

Vision Insurance

Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)

Educational Assistance Tuition Reimbursement Program

401(k) 4% Employer Match

100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage

Job summary

A leading substance use disorder treatment center located in Los Angeles seeks a full-time Social Services Care Coordinator. This role involves facilitating and coordinating ancillary needs for clients in treatment, ensuring timely medical documentation, applying for client benefits, and arranging necessary services. Ideal candidates will have strong organizational and communication skills, and be willing to support clients on their path to recovery. This position offers a robust benefits package, including 100% employer-paid medical insurance options and a 401(k) plan.

Qualifications

• Must be registered and/or certified with state-approved addiction counselor certification entities.
• Must possess a valid California driver's license.
• Willingness to undergo random drug screenings.

Responsibilities

• Facilitate clients’ ancillary needs and document services provided.
• Ensure clients' TB tests are completed within 7 days of admission.
• Apply clients for state disability and Medi-Cal benefits.
• Arrange transportation for clients to medical facilities.
• Maintain rapport with networking agencies.

Skills

Typing speed of 40 wpm

Excellent computer skills

Strong organizational skills

Follow-up skills

Time management skills

Proficiency in Microsoft Excel

Team collaboration

Excellent oral communication

Excellent written communication

Education

Enrollment in an academic Addiction Studies Program (if registered)

Job description

Social Services Care Coordinator

Substance Use Disorder Treatment Facility

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

As a nonprofit organization, CRI-Help is a qualifying employer affording our full‑time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full‑time employees is quite robust—especially the option for 100% employer‑paid $0 deductible Platinum plan Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off—but will still get paid for the holiday in addition to their hours worked).

CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles—keep referring back to https://crihelp.bamboohr.com/careers/ for current openings at all sites.

The Social Services Care Coordinator facilitates and coordinates substance use disorder treatment clients' ancillary needs, and documents the services provided.

Basic Function

• The basic function of the Social Services Care Coordinator is to facilitate and coordinate clients’ ancillary needs, and to document services provided.

Responsibilities

• Ensure clients’ TB tests are completed within 7 days of admission.
• Apply clients for state disability benefits, as needed.
• Apply clients for Medi-Cal benefits.
• Arrange for client transportation to medical facilities.
• Assist clients to enroll with a primary care physician / medical group.
• Schedule new clients for physical examinations.
• Maintain professional rapport with all networking agencies.
• Act as liaison between clients and CDWs concerning medical issues.
• Obtain medication approval from Social Services Manager or Director of Nursing.
• Monitor clients’ ongoing medical issues and clients’ medications.
• Review all medical treatment forms when clients return to the facility.
• Report all client illnesses to Director of Nursing.
• Alert the Director of Nursing about all client accidents, injuries and medical issues.
• Update and ensure accuracy of clients’ medication records.
• Document Care Coordination in EHR (currently PCNX).
• Perform other related duties as assigned by the Social Services Manager.

Skills

• Must be able to type a minimum of 40 wpm.
• Must have excellent computer skills.
• Must have strong organizational, follow‑up skills and time management skills.
• Must be proficient in Microsoft Excel.
• Must be able to work well within a team structure.
• Must have excellent oral and written communication skills.

Education / Training

• If the individual is a registered addictions counselor, they must be enrolled in an academic Addiction Studies Program.

License / Certification Requirements

• Position requires that individual be registered and / or certified with one of the state‑approved addiction counselor certification entities (CADTP, CAADE, or CCAPP).

Special Conditions

• Must have a valid California driver's license.
• Must be willing to undergo random drug screenings.

Working Conditions

• Occasional ascending and descending stairs.
• Frequent sitting for prolonged periods.
• Occasional crouching below the waist and / or above the shoulders.
• Occasional operation of motor vehicles.
• Occasional work may be performed at various locations across Los Angeles County.

Position Reports to

• Senior Social Services Care Coordinator

Position Type

• Full‑Time, Non‑Exempt, Hourly, In‑Person

Pay Range

• $23 - $29 / Hour

Benefits

• 100% Paid Blue Shield Trio Plan Medical Insurance Option
• 80% Paid Kaiser Medical Insurance Option
• 40% Dependent Coverage on Medical Insurance Plan
• 80% Paid Dental Insurance
• Vision Insurance
• Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
• Educational Assistance Tuition Reimbursement Program
• 401(k)401(k) 4% Employer Match
• 100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage