Social Services Assistant

Shorehaven; Town of Oconomowoc (WI); On-site; USD 21,000 - 28,000; Part time

Job summary

Shorehaven is seeking a compassionate and organized Social Services Assistant to join our care team in Wisconsin. This part-time role supports admissions, resident transitions, documentation, and day-to-day social services operations, working closely with residents, families, and the interdisciplinary team to promote quality of life and person-centered care.

The ideal candidate has strong communication and organizational skills, prior healthcare or social services experience, and an

Qualifications

• High school diploma or equivalent required.
• Prior office, administrative, healthcare, or social services experience preferred.
• Long-term care or senior living experience preferred.
• Knowledge of HIPAA and resident rights preferred.

Responsibilities

• Support the Social Services Department with daily resident and family needs.
• Assist with new resident admissions, orientation, and paperwork completion.
• Prepare admission packets, forms, notices, and related documentation.
• Communicate with residents, families, and responsible parties regarding social service needs.
• Maintain resident files, social service records, and department tracking logs.
• Assist with MDS interviews and related documentation as assigned.
• Help coordinate meetings related to resident care, admissions, rehab, or discharge planning.
• Deliver required notices and resident communications.
• Assist with resident transition planning and follow-up as needed.
• Support department projects, education initiatives, and training programs.
• Collaborate with nursing, therapy, and other interdisciplinary team members to support resident well-being.

Skills

Strong communication skills

Customer service skills

Organizational skills

Attention to detail

Multitasking

Confidentiality

HIPAA knowledge

Education

High school diploma or equivalent

Job description

Social Services Assistant – Part Time (Flexible Hours, 20 hours per week)

Shorehaven employees have been providing Christ-centered care for over 80 years. Their commitment to enhancing the lives of the seniors we serve has sustained Shorehaven’s reputation as a leader in the field of senior services. We are proud of the talented and caring individuals that have chosen to work for Shorehaven and invite you to explore a place on our caring team.

Shorehaven is seeking a compassionate and organized Social Services Assistant to join our team. In this role, you will support residents and families by assisting with admissions, resident transitions, documentation, and day-to-day social services operations. The Social Services Assistant plays an important role in helping residents feel welcomed, supported, and connected throughout their stay. This position works closely with residents, families, and the interdisciplinary care team to promote quality of life and person-centered care. If you enjoy helping others, building relationships, and being part of a mission-driven healthcare team, we’d love to hear from you.

Responsibilities

• Support the Social Services Department with daily resident and family needs
• Assist with new resident admissions, orientation, and paperwork completion
• Prepare admission packets, forms, notices, and related documentation
• Communicate with residents, families, and responsible parties regarding social service needs
• Maintain resident files, social service records, and department tracking logs
• Assist with MDS interviews and related documentation as assigned
• Help coordinate meetings related to resident care, admissions, rehab, or discharge planning
• Deliver required notices and resident communications
• Assist with resident transition planning and follow-up as needed
• Support department projects, education initiatives, and training programs
• Collaborate with nursing, therapy, and other interdisciplinary team members to support resident well-being

Qualifications

• High school diploma or equivalent required
• Prior office, administrative, healthcare, or social services experience preferred
• Long-term care or senior living experience preferred
• Strong communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and changing priorities
• Ability to maintain confidentiality and professionalism in sensitive situations
• Knowledge of HIPAA and resident rights preferred

Physical Requirements

• Ability to sit, stand, and walk throughout the workday
• Occasional bending, reaching, and lifting up to 20 pounds
• Ability to complete written and electronic documentation accurately

Why Join Shorehaven?

• Meaningful work serving older adults in a compassionate care environment
• Supportive and collaborative team culture
• Opportunity to make a daily impact in residents’ lives
• Ongoing training and professional development opportunities

We are an equal opportunity employer.

Shorehaven does not discriminate in employment or service delivery on the basis of any protected characteristic.

Shorehaven provides a rewarding place to work, with a meaningful mission, a beautiful physical environment, a variety of schedules and positions, and most of all, exceptional people. If you want to make a positive difference, we’d like to talk with you! Have questions? Contact Human Resources at [e-mail], or call us at [phone].