Social Services Assistant

Greencroft Communities; Fort Wayne (IN); On-site; USD 64,472,000 - 83,784,000; Full time

Job summary

Greencroft Communities seeks a compassionate Social Services Assistant to support residents and families, in collaboration with the Director of Social Services and the interdisciplinary care team. You will help with admissions, care plans, and discharge planning while protecting residents' dignity and rights.

Join a people-focused team in Indiana, with opportunities for growth in healthcare and social services, emphasizing community resources and resident advocacy.

Qualifications

• High school diploma or equivalent.
• Ability to complete the Social Services Designee Course within six months of hire.
• Strong communication, organization, and customer service skills.
• Maintain confidentiality and handle sensitive information professionally.
• Basic computer proficiency and MS Office or similar software.
• Ability to work effectively with residents, families, healthcare professionals, and community agencies.

Responsibilities

• Welcome new residents and families by assisting with admissions and paperwork.
• Conduct resident interviews and gather social history information.
• Help develop, update, and maintain individualized care plans.
• Complete documentation, assessments, progress notes, and required records accurately and on time.
• Support residents in exercising their rights, making informed choices, and maintaining dignity and independence.
• Coordinate discharge planning and connect residents with community resources and support services.
• Assist with advance directives and ensure documentation remains current.
• Monitor resident behavioral needs and collaborate with the care team on appropriate interventions.
• Participate in resident care conferences and interdisciplinary team meetings.
• Help maintain current social service resources and referral information.
• Assist the Admissions team with waitlist management, applications, assessments, and follow-up activities.
• Provide coverage for Admissions and the Director of Social Services when needed.
• Ensure PASRR screenings, documentation, and required tracking are completed accurately.

Skills

Communication

Organization

Customer Service

Confidentiality

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

Career Opportunities with Greencroft Communities

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Pay: $22.50–$29.24 per hour

Job Type: Full-Time

One Team. One Mission.

Do you enjoy helping others and building meaningful relationships? Are you passionate about supporting older adults and their families during important life transitions?

We're looking for a compassionate, organized, and detail-oriented Social Services Assistant to join our team. In this role, you will work alongside our Director of Social Services and interdisciplinary care team to enhance the quality of life for our residents while providing support, guidance, and resources to residents and their families.

If you're looking for a rewarding career where your work truly matters, we'd love to meet you.

What You'll Do

As a Social Services Assistant, you will:

• Welcome new residents and families by assisting with admissions and completing required paperwork.
• Conduct resident interviews and gather social history information.
• Help develop, update, and maintain individualized care plans.
• Complete documentation, assessments, progress notes, and required records accurately and on time.
• Support residents in exercising their rights, making informed choices, and maintaining dignity and independence.
• Coordinate discharge planning and connect residents with community resources and support services.
• Assist with advance directives and ensure documentation remains current.
• Monitor resident behavioral needs and collaborate with the care team on appropriate interventions.
• Participate in resident care conferences and interdisciplinary team meetings.
• Help maintain current social service resources and referral information.
• Assist the Admissions team with waitlist management, applications, assessments, and follow-up activities.
• Provide coverage for Admissions and the Director of Social Services when needed.
• Ensure PASRR screenings, documentation, and required tracking are completed accurately.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Ability to complete the Social Services Designee Course within six months of hire.
• Strong communication, organization, and customer service skills.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Basic computer proficiency and experience using Microsoft Office or similar software.
• Ability to work effectively with residents, families, healthcare professionals, and community agencies.

Preferred Qualifications

• Experience working with older adults or in a healthcare setting.

Why Join Our Team?

When you join us, you'll become part of a team dedicated to providing compassionate care and creating meaningful experiences for residents every day.

We offer:

• Meaningful work that positively impacts the lives of older adults
• Supportive and collaborative team environment
• Opportunities for professional development and training
• The opportunity to grow your career in healthcare and social services

Physical Requirements

This position requires frequent sitting, walking, computer work, communication, and documentation. Candidates should be able to lift up to 25 pounds occasionally and 10 pounds frequently, with or without reasonable accommodation.