Social Services Analyst 3-EC

Education-State Activities; Baton Rouge (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Louisiana Department of Education’s CCAP unit seeks a Social Services Analyst 3 to implement Act 3, removing barriers to high-quality childcare for at-risk families and ensuring children enter kindergarten ready to learn. The role blends data analysis with family advocacy in the Office of Teaching and Learning.

You will supervise junior analysts, coach staff, and shape procedures to improve workflow, using OnBase, CAPS, and TIPS, while navigating federal funding rules and maintaining

Qualifications

• Strong background interpreting and applying complex federal and state regulations to ensure families receive correct benefits.
• Proficiency with state systems OnBase, CAPS and TIPS.
• Experience leading and coaching analysts and ensuring quality control.

Responsibilities

• Interpret and apply complex regulations to high-stakes cases to determine eligibility and program outcomes.
• Represent the agency in compliance audits and implement corrective actions.
• Triage a high-volume caseload and allocate resources based on family risk and needs.

Skills

Critical thinking

Policy following

Accountability

Problem solving

Training others

Education

Bachelor's degree in social services

Advanced degree in social sciences

Tools

OnBase

CAPS

TIPS

Job description

The Social Services Analyst 3 is a complex professional role within the Louisiana Department of Education’s Child Care Assistance Program (CCAP), specifically dedicated to the implementation of Act 3. The primary mission of this position is to remove barriers to high-quality childcare for at-risk families, ensuring that Louisiana’s youngest citizens enter kindergarten ready to learn. Operating within the Office of Teaching and Learning, the role combines high-level data analysis with direct family advocacy, requiring a deep understanding of complex federal funding regulations to effectively manage case development and eligibility determinations.

This position serves as a lead worker, providing vital coaching and training to lower-level analysts while identifying specific work areas needing improvement and corrective action. Key competencies for success include proficiency in essential state systems like OnBase, CAPS, and TIPS, along with the interpersonal skills necessary to address customer complaints and consult with families on their unique needs. As a unique career opportunity, this role offers the chance to directly shape the state's unified Early Childhood Network by developing procedures that improve workflow efficiency and quality control.

Applicants with the following experience are encouraged to apply:

A strong background in interpreting and applying complex federal and state regulations to ensure families receive correct benefits.

Candidates with the following skills and competencies are encouraged to apply:

• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Following Policies and Procedures:The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
• Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.

• Five years of experience in social services; OR
• Six years of full-time experience in any field plus two years of experience in social services; OR
• A bachelor's degree plus two years of experience in social services; OR
• An advanced degree in a social sciences field plus one year of experience in social services.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties:

• Interpret and apply complex federal, state, and local regulations to ambiguous, high-stakes cases, ensuring all eligibility and program determinations are defensible, consistent, and free of bias.
• Represent the agency during internal, state, and federal compliance audits, facilitating file reviews, clarifying discrepancies, and implementing corrective action plans as needed.
• Triage and manage a dynamic, high-volume caseload, assessing family risk factors and urgent safety or basic-needs emergencies to allocate resources effectively.

Position-Specific Details:

Appointment Type: Probational or Promotional. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected.

Career Progression: This position does not participate in a Career Progression Group.

Work Schedule: Workdays are Monday - Friday; work hours will be determined.

Compensation: The salary offered will be determined based on qualifications and experience.

Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Contact Information:

For further information about this vacancy contact:

Louisiana Department of Education – Human Resources

PO Box 96064

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.