Social Services Analyst 1(Job Appointment)

State of Louisiana; Alexandria (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Alexandria Housing Authority is seeking a Social Service Analyst to serve as the FSS Coordinator, guiding families toward financial stability through case management and community resources. You will recruit participants, develop individualized goals, and monitor progress toward self-sufficiency.

The role requires strong communication, organization, and problem-solving skills, with a focus on compassion, integrity, and serving diverse populations.

Qualifications

• Three years of experience in social services, OR six years in any field, OR a bachelor's degree.
• Experience substitution: 30 semester hours = 1 year toward the six years; max 120 semester hours.

Responsibilities

• Supervise daily operations of assigned affordable housing communities.
• Provide leadership and performance oversight for housing staff.
• Ensure compliance with HUD regulations, LIHTC requirements, Housing Authority policies, Fair Housing laws, and other applicable regulations.
• Coordinate with maintenance staff for work orders, inspections, and unit make‑ready.
• Collaborate with Housing Choice Voucher staff, Residents Services, contractors, vendors, and community partners.
• Maintain organized records and support audits and inspections.

Skills

Communication

Stakeholder management

Case management

Ethics and integrity

Adaptability

Emotional intelligence

Results orientation

Education

Bachelor's degree

Job description

OUR MISSION

We are committed to providing affordable housing, quality of life opportunities, and building safe communities, one family at a time.

OVERVIEW OF THE ROLE

The Social Service Analyst serves as the Family Self-Sufficiency (FSS) Coordinator, helping families participating in housing assistance programs work toward financial stability and economic independence. The position is responsible for recruiting and enrolling participants, developing individualized goals, providing case management, connecting families with community resources, and monitoring progress toward self-sufficiency.

Successful candidates must have strong communication, organizational, problem-solving, and case management skills. The ability to build relationships, motivate participants, maintain accurate records, manage multiple priorities, and work independently is essential. Candidates should also demonstrate compassion, professionalism, accountability, and the ability to work with individuals from diverse backgrounds.

This position offers an opportunity to make a meaningful difference in the lives of families by helping them overcome barriers, increase their income, pursue educational and employment opportunities, and achieve long-term financial independence. It is a rewarding role for someone who enjoys working with people, building community partnerships, and seeing measurable results from their efforts.

Key Competencies for Success

Communicating Effectively-Conveys information clearly, listens actively, and explains concepts in ways that promote understanding and engagement.

Managing Stakeholders-Identifies and engages key partners, maintains productive relationships, resolves issues, and adjusts based on feedback.

Thinking Critically-Analyzes information objectively, identifies patterns, evaluates evidence, and forms well-supported conclusions.

Acting with Ethics and Integrity-Maintains confidentiality, demonstrates honesty, and upholds ethical principles in all interactions.

Adapting to Change-Responds flexibly to evolving circumstances, adjusts priorities, and remains effective during change.

Demonstrating Emotional Intelligence-Recognizes and understands emotions in oneself and others, using this insight to strengthen relationships and resolve conflict.

Driving ResultsSets clear goals, remains focused, follows through on commitments, and uses feedback to improve performance.

Experience Requirements

• Three years of experience in social services; OR
• Six years of full-time experience in any field; OR
• A bachelor's degree.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Supervise the daily operations of assigned affordable housing communities to ensure efficient, effective, and compliant property management.

• Provide leadership, coaching, and performance oversight for assigned housing staff, ensuring accountability and adherence to agency policies and procedures.

• Ensure compliance with HUD regulations, LIHTC requirements, Housing Authority policies, Fair Housing laws, and other applicable federal, state, and local regulations.

• Coordinate with maintenance staff to ensure work orders, preventive maintenance, inspections, and unit make‑ready are completed timely manner and meet quality standards.

• Collaborate with Housing Choice Voucher staff, Resident Services, contractors, vendors, and community partners to support resident success and efficient operations.

• Support agency initiatives, special projects, audits, and inspections by maintaining organized records and ensuring audit readiness.

Position-Specific Details

Appointment Type: JOB APPOINTMENT: This job is listed as an appointment that could last up to four years

Career Progression: This position does not participate in a Career Progression Group.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information

Alexandria Housing Authority

[e-mail]