Social Services Aide

County of Roanoke Virginia; Roanoke (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

County of Roanoke Virginia seeks an administrative support professional to provide direct service to agency clients in Self Sufficiency, Children’s Services or Child Protective Services. You will gather data for reports, assist with forms, and document information for records and invoices.

The role supports policy knowledge, fleet and file management, and other duties as assigned, requiring a high school diploma and a Virginia driver’s license.

Qualifications

• High School diploma or equivalent is required.
• Some experience in Human Services field is required.
• Valid Virginia driver's license with good driving record is required.

Responsibilities

• Provides direct service to agency clients in Self Sufficiency, Children’s Services or Child Protective Services.
• Gathers statistical data to prepare reports.
• Assists clients in completing forms.
• Documents information to records and forms.
• Prepares invoices and purchase orders to support client service costs.
• Assists services or benefits staff with supportive tasks.
• Scans documents into repositories.
• Maintains knowledge of program policy.
• Assists with fleet management and file management.
• Other duties as assigned.

Skills

Mathematics

Policy communication

Daily living support

Time management

Relationship building

Written communication

PC literacy

Education

High School diploma or equivalent

Human Services coursework (preferred)

Tools

None

Job description

Performs responsible administrative and human support work. Provides direct service to agency clients in the areas of Self Sufficiency, Children’s Services or Child Protective Services area. Performs other duties as assigned.

• Provides direct service to client.
• Gathers statistical data to prepare reports
• Assists clients in completing forms
• Documents information to records and forms
• Prepares invoices, purchase orders and case actions to support client service costs
• Assists services or benefits staff with various supportive tasks
• Scans documents into repositories
• Maintains knowledge of program policy
• Assists with fleet management
• Assists with file management
• Other duties as assigned

NON-ESSENTIAL JOB FUNCTIONS

• Enters statistical data for workers
• Assists with special projects

Education

• Required:High School diploma or equivalent
• Preferred: Courses or training in the Human Services field

Experience

• Required:Some experience in Human Services field

Certifications/ Licenses

• Required:Valid Virginia driver's license with good driving record.

Knowledge, Skills and Abilities

• Ability to perform basic mathematics
• Ability to give oral and written instructions when explaining policy
• Ability to assist others in activities of daily living and recognize basic needs of clients
• Ability to plan, organize and prioritize own work schedule
• Ability to establish and maintain working relationships with clients, professionals, co-workers and the public
• Ability to write using correct spelling and basic grammar and to compile, organize and post data from records, reports and other sources using the appropriate format
• Skill in the use of personal computer hardware and software

Additional Requirements

Subject to a complete criminal history background search with acceptable results.Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description

Supervisory Responsibilities

None