Social Services Administration Specialist

ADP, Inc.; New Orleans (LA); On-site; USD 75,000 - 150,000; Full time

Job summary

Operation Restoration in New Orleans, LA is seeking a Social Services Administration Specialist to lead all social services programs and supervise staff, interns or volunteers. You will manage case work, develop client-care plans, and ensure high-quality service delivery across departments.

Reporting to the Senior Advisor Special Projects, you will oversee budget, data management, and compliance, while coordinating with community partners and expanding services for impacted women and girls.

Qualifications

• 2-4 years of experience billing Medicaid and other federally funded programs.
• 3-5 years of experience in a non-profit setting that provides social services.
• 2-4 years of experience writing grants and securing funding.
• Proficiency in Microsoft Office, Google Products, and CRMs or data management systems.
• Ability to coordinate multiple projects at the same time.
• Ability to interact with a wide range of people positively representing Operation Restoration.
• Experience working with formerly incarcerated women preferred.

Responsibilities

• Provide written and oral updates to the senior management team on a regular basis.
• Meet weekly with the executive team to report escalating issues or events that impact client services.
• Supervise all Social Services programs and identify opportunities to expand and improve them.
• Develop effective integration strategies for clients and supervise care plans.
• Coordinate Social Services across programs to ensure quality case management.
• Improve processes to implement support groups for formerly incarcerated women and obtain certifications.
• Oversee the management of the Rapid Response Program.
• Create and monitor control measurements for all Social Services programs.
• Maintain electronic and paper files with audits conducted regularly.
• Manage the Social Services annual budget and expenditures.
• Collaborate to ensure reporting and compliance metrics for SNAP E&T.
• Recruit, train and supervise staff and volunteers; conduct weekly meetings.
• Provide or arrange SME training and maintain a staff training tracker.

Skills

Medicaid billing

Grant writing

Non-profit experience

CRM data mgmt

Project coordination

Stakeholder communication

Incarcerated women experience

Education

LCSW or LMSW or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Social Services Administration Specialist

Full Time New Orleans, LA, US

Salary Range: $75,000.00 To $150,000.00 Annually

Classification: Full-time, Exempt

Reports to: Senior Advisor Special Projects

Department: Social Services

About Operation Restoration:

Operation Restoration (OR) supports women and girls impacted by incarceration to recognize their full potential, restore their lives, and discover new possibilities. At OR, we focus on advocacy, education, economic mobility, and true economic equity for our staff, clients, and community. Our goal is to end the incarceration of women and girls. Incarceration is defined as confinement in prison, jail, immigrant, juvenile or military detention, or a deportation facility. Operation Restoration defines directly impacted women and girls as individuals who are currently or have previously been incarcerated, arrested, or are on probation and/or parole.

About the Position:

Under the direction of the Senior Advisor Special Projects, the Social Services Administration Specialist manages all social services provided by Operation Restoration and supervises staff, interns or volunteers working for Operation Social Services.

Duties and Responsibilities:

Department Head Duties

Provide written and oral updates to the senior management team on a regular basis.

Meet weekly with the executive team to report escalating issues or events that impact client services.

Supervise all Social Services programs, and identify opportunities to expand and improve all Social Services programs.

Case Management Oversight and Departmental Strategy

Develop effective integration strategies for clients, included but not limited to supervising the implementation of plans of care for OR clients.

Coordinate Social Services across programs to make sure all OR clients, students and program participants receive high quality case management services.

Improve and maintain processes and procedures to implement support groups for formerly incarcerated women focused on specific issues. This includes but is not limited to identifying opportunities for OR Social Services staff to obtain certifications.

Oversee the management of the Rapid Response Program.

Data Management, Compliance and Documentation

In collaboration with the Senior Advisor Quality Care Innovator, the Social Services Administration Specialist creates, implements and monitors control measurements for all Social Services programs.

Ensure all Social Services information and data is properly maintained in electronic and paper files by conducting audits on a routine basis.

Manage the Social Services annual budget by keeping track of expenditures and revenues

Manage the Social Services shared drive to ensure documentation is up to date and available to other team members.

Collaborate with key staff to ensure reporting and compliance metrics for the Employment and Training program are captured and submitted under the SNAP E&T Program.

Team Management

Manage and assign responsibilities to Social Services staff, interns, and volunteers.

Recruit, train and supervise staff members, interns and volunteers working for Operation Social Services.

Conduct weekly team meetings with all Social Services staff and report outcomes to direct supervisor.

Provide directly or identify Subject Matter Experts (SME) to conduct regular training for organization’s staff to improve their job performance and maintain a tracking system of all training provided and completed by staff.

Partnership Development and Management

Develop and maintain relationships with community agencies for referral purposes.

Support fund development staff with research and grant applications.

Additional Responsibilities

Represent Operation Restoration at fundraising and community events

Collaborate daily with Operation Restoration staff to ensure departmental effectiveness

Perform miscellaneous job-related duties related to Operation Social Services, as assigned

At times, this role requires flexibility to work outside of standard business hours to support our mission as a community-centered organization. The role also may include occasional travel.

Operation Restoration Core Skills and Competencies:

Team-focused and collaborative

Ability to work independently while following clear direction

Strong interpersonal, organizational, and communication skills

Comfort taking initiative and solving problems proactively

Accountability, flexibility and reliability

Ability to manage timelines, prioritize multiple projects, and meet deadlines in fast-paced environment

Commitment to equity and criminal legal system reform

Ability to work effectively and respectfully with a wide range of people in a diverse community

Required Qualifications and Skills:

2-4 years of experience billing Medicaid and other federally funded programs.

3-5 years of experience in a non-profit setting that provides social services.

2-4 years of experience writing grants and securing funding.

Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW) or equivalent.

Proficiency in Microsoft Office, Google Products, and use of CRMs or data management systems

Ability to effectively coordinate multiple projects at the same time.

Ability to effectively interact with a wide variety of people in a manner that positively portrays Operation Restoration and its programs

Desired Qualifications and Skills:

Experience working with formerly incarcerated women preferred