Social Service Associate Sailor Assistance and Intercept for Life (SAIL)

International SOS Government Medical Services; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

International SOS is seeking a qualified Social Service Associate to support the Sailor Assistance and Intercept for Life (SAIL) Program. This role involves maintaining current schedules, managing client appointments, and providing vital administrative support within a military-focused family assistance program. Candidates should have a Bachelor's degree in human services and be adept in crisis response and advocacy.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Bonuses

Qualifications

• Bachelor’s degree in human services or equivalent experience.
• Proficient in computer and office automation software.
• Experience in a medical or social services setting preferred.

Responsibilities

• Maintain schedules for Case Managers and Remote Clinical Counselors.
• Manage daily scheduling and notify clients of absences.
• Provide administrative support including data entry and client screening.

Skills

Crisis Response

Customer Service

Data Management

Advocacy

Communication

Education

Bachelor’s degree in human services or related field

Tools

Microsoft 365

Job description

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services including "hands-on" direct care at over 800 sites worldwide, many with inpatient capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers), our services include healthcare solution design, deployment, and operation, including remote surgical facilities, telemedicine, referrals to over 100,000 vetted providers, and aeromedical evacuation. Our subsidiary, International SOS Government Medical Services (GMS), based in Houston, Texas, supports government defense and civil agencies with healthcare support for military exercises, diplomatic missions, disaster response, and refugee care. For more, visit internationalsos.com.

Job Description

This position is currently at the proposal stage and is awaiting award.

International SOS seeks qualified individuals for the role of Social Service Associate for the Sailor Assistance and Intercept for Life (SAIL) Program, part of the Navy Fleet and Family Support Program (FFSP). The FFSP serves active duty members of the Navy, Marine Corps, Army, Air Force, their eligible family members, and certain other military personnel and retirees as specified.

Key Responsibilities

1. Maintain current schedules for SAIL Case Managers and Contract Remote SAIL Clinical Counselors, utilizing FFSMIS for appointments and reminders.
2. Manage daily scheduling, notify clients of absences, and reschedule as needed.
3. Track and maintain service metrics for involved personnel.
4. Forward and follow up on initial paperwork, ensuring proper documentation in FFSMIS.
5. Provide administrative support, including scheduling, data entry, meeting attendance, minute-taking, and client screening.
6. Research and validate SAIL resource referrals, update demographic records, and ensure accuracy.

This list is not exhaustive, and additional duties may be assigned.

Qualifications

Required Skills and Knowledge

• Bachelor’s degree in human services or related field, or equivalent experience.
• Ability to respond effectively in crisis situations with excellent customer service skills.
• Proficiency in computer and office automation software.
• Detail-oriented, self-motivated, and capable of autonomous work.

For those meeting Tier I provider qualifications (master’s or doctoral degree in relevant fields), additional clinical responsibilities include assessment, safety planning, case management, and collaboration with health providers, under supervision, with independent licensure within 36 months.

Required Work Experience

• Experience providing administrative support in medical or social services settings.
• Experience in advocacy or case management.
• Experience working with military or family programs; understanding of military lifestyle preferred.
• Strong communication, assessment, data management, and advocacy skills.
• Knowledge of resources and sensitivity to diverse backgrounds.
• Willingness to operate within Navy FFSP guidelines; knowledge of FFSMIS and Microsoft 365 is desirable.

Additional Information

Pay ranges from $18 to $40 per hour, based on experience and qualifications. Benefits include medical, dental, vision, life insurance, 401k, paid time off, and bonuses. International SOS is an equal opportunity employer and complies with all applicable laws.