Social Service Assistant*

Professionalpac; San Rafael (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Professionalpac in San Rafael, CA is seeking a Social Services Assistant to support residents under the Director of Social Services. You will coordinate transportation, provide Medicare/Medicaid and financial information, and maintain confidential resident files with accuracy.

The role requires interaction with residents, families, and staff, and a commitment to ethical, respectful care in a regulated healthcare setting.

Qualifications

• High School diploma or GED.
• Social Services designee preferred.
• Previous experience in skilled nursing preferred.
• Must be able to read, write, speak, and understand the English language.

Responsibilities

• Assisting Director of Social Services.
• Making phone calls to set up transportation or doctor appointments for residents.
• Providing residents and family Medicare/Medicaid and financial information when requested.
• Maintaining accurate social service progress notes.
• Updating the social services directory.
• Obtaining information from community social health and welfare agencies in order to meet the resident’s needs.
• Planning and organizing time and duties to efficiently maintain caseload.
• Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately.
• Protecting each resident’s file and data with confidentiality per HIPAA standards.
• Abiding with all facility policies and procedures including not disclosing user ID codes and passwords.

Job description

POSITION SUMMARY

The purpose of your job position is to assist in the implementation and evaluation of the social services programs as they meet the needs of resident care plans in accordance with current federal, state and local standards that govern the facility, and as assigned by the Director of Social Services.

The Social Services Assistant will treat each resident fairly, kindly, and show them dignity and respect. They will knock on the resident’s door before entering. They will greet them upon entering their room. They will refer to each resident by their name. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, all staff and governmental agencies. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult. They will relate all pertinent information concerning a resident’s condition to a charge nurse when required. They will be committed to always doing the right thing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assisting Director of Social Services

Making phone calls to set up transportation or doctor appointments for residents

Providing residents and family Medicare/Medicaid and financial information when requested

• Maintaining accurate social service progress notes

• Updating the social services directory

• Obtaining information from community social health and welfare agencies in order to meet the resident’s needs

• Planning and organizing time and duties to efficiently maintain caseload

• Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately

• Protecting each residents file and data with confidentially per HIPAA standards

• Abiding with all facility policies and procedures including not disclosing user ID codes and passwords

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

REQUIREMENTS

Education / Licensure

• High School diploma or GED

• Social Services designee preferred

Qualifications / Experience

• Previous experience in skilled nursing preferred

• Must be able to read, write, speak, and understand the English language

Working Conditions

• May encounter frequent interruptions

• May be involved with residents, family and government agencies

• May be requested to work beyond scheduled working hours at times

• May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses

Physical Requirements

• Must be able to move intermittently throughout the day

• Must be able to push, pull, move and or lift up to 25 lbs. to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 15 feet

• Ability to read fine print

INDGLD

11/4/2026