Social Service Assistant

Peaks Healthcare; Casper (WY); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Supportive work environment

Job summary

Peaks Healthcare is seeking a Social Services Assistant to enhance resident well-being by aiding care planning, assessments, and discharge processes. You will liaise with families, agencies, and the care team to ensure emotional, social, and practical support.

Responsibilities include participating in care conferences, coordinating appointments, assisting with grievances, and advocating for residents’ rights while connecting them to community resources.

Qualifications

• High school diploma or equivalent; degree in social work or related field preferred.
• Experience in a skilled nursing or long-term care setting preferred.
• Strong interpersonal and communication skills.
• Familiarity with MDS/ARD assessments and care conference protocols is a plus.
• Compassionate, organized, and dedicated to quality resident care.

Responsibilities

• Attend interdisciplinary care conferences.
• Perform ARD (Assessment Reference Date) assessments in compliance with regulatory standards.
• Conduct routine departmental audits and assist in compliance tracking.
• Provide case management services, ensuring residents’ needs are being met holistically.
• Work closely with families, POAs (Powers of Attorney), and guardians to address concerns and communicate care plans.
• Assist with discharge planning, coordination of services, and communication with external providers or agencies.
• Set and coordinate appointments for care conferences and family meetings.
• Support residents in submitting grievances and help mediate/resolve concerns respectfully and efficiently.
• Advocate for residents' rights and needs within the social service system
• Help residents connect with community resources and services, including food assistance, transportation, and mental health support
• Maintain detailed and confidential documentation per state and federal regulations.

Skills

Interpersonal communication

Communication skills

Care planning

Education

High school diploma or equivalent

Associate or Bachelor's in Social Work or related field

Job description

Position Summary:

The Social Services Assistant plays a vital role in enhancing the well-being of our residents by assisting with care planning, conducting assessments, supporting discharge processes, and acting as a liaison between families, agencies, and the care team. This position helps ensure that residents receive the emotional, social, and practical support needed for quality care and smooth transitions.

Key Responsibilities:

• Attend and actively participate in interdisciplinary care conferences.
• Perform ARD (Assessment Reference Date) assessments in compliance with regulatory standards.
• Conduct routine departmental audits and assist in compliance tracking.
• Provide case management services, ensuring residents’ needs are being met holistically.
• Work closely with families, POAs (Powers of Attorney), and guardians to address concerns and communicate care plans.
• Assist with discharge planning, coordination of services, and communication with external providers or agencies.
• Set and coordinate appointments for care conferences and family meetings.
• Support residents in submitting grievances and help mediate/resolve concerns respectfully and efficiently.
• Advocate for residents' rights and needs within the social service system
• Help residents connect with community resources and services, including food assistance, transportation, and mental health support
• Maintain detailed and confidential documentation per state and federal regulations.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in social work, human services, or a related field preferred.
• Experience in a skilled nursing or long-term care setting preferred.
• Strong interpersonal and communication skills, with the ability to work with a variety of people under sometimes sensitive circumstances.
• Familiarity with MDS/ARD assessments and care conference protocols is a plus.
• Compassionate, organized, and dedicated to quality resident care.

Benefits

• Health, dental, and vision insurance (available for full-time and part-time employees)
• Paid time off (PTO)
• Supportive and caring work environment