Social Service Analyst 1/2-EC

Community; Baton Rouge (LA); On-site; USD 36,000 - 66,000; Full time

Job summary

The Louisiana Department of Education – Human Resources in Baton Rouge is seeking a Social Services Analyst 2 to determine CCAP eligibility, manage ongoing cases, and provide family support and communication. The role emphasizes policy adherence and collaboration within a team to ensure timely processing of applications.

Applicants may qualify with 3 years of social services experience, 6 years in any field, or a bachelor’s degree.

Qualifications

• Three years of social services experience; OR six years of full-time experience in any field; OR a bachelor's degree.
• Every 30 semester hours earned adds one year of experience toward the six years maximum substitution (max 120 semester hours).
• The official job specifications are defined by the State Civil Service.

Responsibilities

• Gather and analyze information to determine if families are eligible for CCAP, initially and on an ongoing basis.
• Understand and consistently apply complex federal, state, and agency policies.
• Process all case activities accurately and efficiently by required deadlines.

Skills

Communicating Effectively

Following Policies and Procedures

Demonstrating Accountability

Managing Time

Acting with Ethics and Integrity

Education

Bachelor's degree

Job description

This position is located in Baton Rouge, LA

Office of Early Childhood Operations

Job Focus Area

This role primarily focuses on determining and maintaining eligibility for the Child Care Assistance Program (CCAP). This involves assessing eligibility, case management, family support/communication, and collaborative teamwork.

Applicants with the following experience are encouraged to apply:

• Experience in eligibility determination or case management.

Candidates with the following skills and competencies are encouraged to apply:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As a Social Service Analyst, you will:

• Gather and analyze information to determine if families are eligible for CCAP, both initially and on an ongoing basis.
• Understanding and consistent application of complex federal, state, and agency policies
• Accurately and efficiently processing all case activities by required deadlines

Position-Specific Details:

Appointment Type: Probational or Promotional. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected.

Career Progression:

This position may be filled as a Social Services Analyst 1 or 2.

Work Schedule:

Workdays are Monday - Friday; work hours will be determined.

Compensation:

The salary offered will be determined based on qualifications and experience.

Social Services Analyst 2 (SS-411)

Hourly: $17.52 – $31.57

Monthly: $3,037- $5,472

Annually: $36,442 - $65,666

Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

Contact Information:

For further information about this vacancy contact:

Louisiana Department of Education – Human Resources

PO Box 96064

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.