Social Security Disability Case Manager

Mindset Care, Inc.; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A mental health advocacy organization seeks a dedicated individual to assist clients through the social security claims process. The ideal candidate will have a Bachelor's degree in social work or psychology and strong interpersonal skills. Responsibilities include gathering documentation, advocating for clients, and maintaining detailed records. This is a remote-first position with opportunities for advancement.

Qualifications

• Previous experience working with social security claims or similar benefits.
• Ability to work independently and as part of a team.
• Knowledge of social security policies and procedures may be preferred.

Responsibilities

• Gather documentation from clients to support claims.
• Support clients throughout the claims process.
• Advocate for clients' claims.
• Communicate with social security administration officials.
• Maintain records of client interactions.
• Stay updated on social security policies.

Skills

Interpersonal skills

Communication skills

Organizational skills

Empathy

Detail orientation

Proficiency in Google Suite

Education

Bachelor's degree in social work, psychology, or a related field

Tools

Virtual phone systems

Online scheduling software

Job description

Overview

Mindset was founded to create a better experience for those with a mental illness and their caregivers in applying for Social Security Disability benefits. Our team of Social Security Disability lawyers and representatives has helped thousands of individuals through the arduous process of obtaining Social Security Disability Insurance (SSDI) and/or Supplemental Security Income (SSI) through the Social Security Administration.

Responsibilities

• Gather required documentation and information from clients to support their claims.
• Provide guidance and support to clients throughout the claims process which can be lengthy.
• Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently.
• Communicate with social security administration officials to resolve any issues or discrepancies that may arise.
• High call volume
• Keep detailed records of client interactions and claim status updates.
• Stay up-to-date on changes to social security policies and procedures.

Qualifications

• Bachelor's degree in social work, psychology, or a related field (preferred).
• Previous experience working with social security claims or similar benefits programs.
• Strong interpersonal and communication skills.
• Ability to empathize with clients and provide compassionate support.
• Excellent organizational skills and attention to detail.
• Proficiency in Google Suite and other relevant software programs.
• Ability to work independently and as part of a team.
• Knowledge of social security policies and procedures (preferred).

Preferred Qualifications

• Experience working in a remote or virtual office environment.
• Knowledge of virtual phone systems and online scheduling software.

Schedule

• 40 hours a week, limited overtime
• Remote first policy
• Large responsibility from the start
• The ability to ascend within the company
• A team of creative, transparent entrepreneurs driven to accomplish our mission