Social Security Claims Specialist

Lincoln National; Dover (NH); Remote; USD 60,000 - 80,000; Full time

Job summary

Lincoln National seeks a Social Security Specialist to support Group Protection by managing Social Security Disability Insurance claims. This remote role involves educating claimants, conducting investigations, and liaising with internal teams. Candidates must possess strong communication skills and relevant experience in insurance operations.

Benefits

Annual Incentive Program

Standard benefits package

Potential for long-term incentives

Qualifications

• 2-3 years of experience in claims or insurance operations.
• Effective written and verbal communication skills.
• Ability to maneuver through multiple systems/databases.

Responsibilities

• Act as a liaison between internal benefits teams, claimants, and legal representatives.
• Educate claimants on SSDI benefits and their responsibilities.
• Monitor claimants' SS claims until a final decision is received.

Skills

Communication

Problem Solving

Adaptability

Education

High School diploma or GED

Associate degree

Tools

Microsoft Office Suite

Job description

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska)

Work Arrangement:

Remote : Work at home employee

Relocation assistance:is not available for this opportunity.

Requisition #:74640

The Role at a Glance

We are excited to bring on a Social Security Specialist to join our Financial Services Organization supporting Group Protection. In this role you will perform and deliver on routine and non-routine Social Security Disability Insurance (SSDI) assignments independently in accordance with established procedures/guidelines. You will act as a liaison between internal benefits teams, claimants, and any legal representation. You will provide claimants with detailed information regarding SSDI benefits and how such benefits can be used in conjunction with disability insurance policies. You will monitor claimants’ SS claims until a final decision is received.

What you'll be doing

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Meets or exceeds departmental quality and service standards.
• Works overtime as needed.
• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines
• Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.
• Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services.
• Reviews and interprets disability insurance policies with specific attention to provisions related to other income and/or offsets.
• Contacts and educates claimants eligible for SSDI benefits. Explains both the differences and coordination between the disability policy/benefits and the SSA's benefits/adjudication.
• Provides initial guidance and continues on-going communication with claimants regarding their SS responsibilities and follow-up items until a final determination is made.
• Accurately posts SS offsets in applicable system(s).
• Develops and maintains working relationships with SSDI vendors and/or claimant attorneys.
• Works closely with internal benefits/claims teams; regularly providing information and updates regarding Social Security eligibility and determinations.
• Recognizes issues and raises concerns to management, with recommendations for improvement.
• Takes initiative to investigate issues and identify root causes; recommends solutions to improve operational effectiveness.
• Maintains and updates knowledge of SSDI guidelines and departmental policies & procedures.

What we’re looking for

Must-have experience (Required):

• High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
• 2 - 3 Years’ experience in claims or other insurance operations directly aligned to the specific duties for this role OR for candidates with an Associate degree or above, 0-1 year experience in claims or other insurance operations directly aligned to the role (Required)
• Effective strong written and verbal communication skills.
• Ability to maneuver through multiple systems/databases/platforms/software.
• Ability to be adaptable/flexible as business needs change.

Nice-to have Experience (Preferred):

• Ability to problem solve and make independent decisions, while providing compassionate customer service.
• Research and data entry experience in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Application Deadline

Applications for this position will be accepted through June 6, 2025, subject to earlier closure due to applicant volume.

Level:N3-1

The pay range for this position is$22.59 - $30.12with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Opportunities throughout Lincoln Financial are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Benefits at a Glance

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.