Social Media Strategy & Activation Manager

Altria Client Services LLC; Richmond (VA); Hybrid; USD 120,000 - 173,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid holidays and time off

401(k) with company matching

Performance bonus

Professional development stipends

Parental and bonding leave

Medical, dental, vision coverage

Volunteer days

Job summary

Altria Client Services LLC in Richmond, VA is seeking a Social Media Strategy & Activation Manager to lead the enterprise social capability, governance, and activation across creator marketing, organic social, and insights. You will guide strategy, operating model, and measurement while building a high-performing team and aligning with brands and compliance.

The role emphasizes leadership, strategic thinking, and experience in regulated industries, with a base salary range that reflects

Qualifications

• Bachelor's degree preferred in Marketing, Communications, Business or related field or equivalent experience.
• 7+ years of experience in social media, creator or influencer marketing, integrated marketing, digital strategy, or related areas.
• Demonstrated success building and scaling social capabilities, operating models, governance frameworks, or programs in complex organizations.

Responsibilities

• Own the enterprise social strategy, roadmap, priorities, and decision framework; evolve governance, operating models, and compliance practices.
• Evaluate strategic partnerships and provide social media recommendations, activation frameworks, and audience engagement strategies.
• Connect creator marketing, organic social, earned media, insights, and in-person activations for cohesive programs.

Skills

Bachelor's degree

7+ years experience

Strategic social media

Creator/influencer marketing

Integrated marketing

Regulated industries

People leadership

Education

Bachelor's degree preferred

Job description

Do you thrive in gray space, bring clarity to complex work, and know how to build new social capabilities that deliver brand and business impact? If so, we want to speak with you! We are currently looking for a Social Media Strategy & Activation Manager to join our Consumer Experience Organization (CXO) in Richmond, VA. This role will build the enterprise social capability that enables brands to participate effectively, compliantly, and credibly in culture, community, and creator-led conversations. You will owner the strategy, operating model, measurement approach, and development of a high-performing team across creator marketing, organic social, in-person activation integration, and insights.

What you will be doing:

Enterprise Social Strategy & Governance:

• Own the enterprise social strategy, roadmap, priorities, and decision framework; lead the evolution of governance, operating models, and compliance practices that enable brand participation while managing risk.
• Evaluate strategic partnership opportunities and provide social media recommendations, activation frameworks, and audience engagement strategies to inform investment decisions and increase business impact.

Integrated Social Activation:

• Connect creator marketing, organic social, earned media integration, insights, and in-person activation to deliver cohesive programs that strengthen brand relevance, audience engagement, and commercial performance.

Capability Building & Innovation:

• Build new social capabilities, playbooks, processes, and partnerships in areas without established models; champion innovation while ensuring operational readiness, compliance, and risk management.

Measurement & Performance Optimization:

• Evolve KPI and measurement systems, oversee reporting and program optimization, and translate performance data into clear recommendations that improve social, creator, and activation outcomes.

Leadership & Cross-Functional Alignment:

• Lead, coach, and develop a team responsible for creator and influencer marketing, organic social and insights; align cross-functional partners: brands, agencies, earned media, paid social, legal, compliance, and other partners around priorities and key decisions.

We want you to have:

• Bachelor's degree preferred (Marketing, Communication, Business or related field) or equivalent professional work experience related to the field.
• 7+ years of relevant experience in social media, creator or influencer marketing, integrated marketing, digital strategy, or related subject areas.
• Demonstrated success building and scaling social capabilities, operating models, governance frameworks, or programs in complex organizations.
• Strong working knowledge of creator marketing and organic social, including strategy, community engagement, content ecosystems, and performance optimization.
• Experience integrating social with broader marketing and communications, including paid social, earned media, in-person activations, and brand or commercial priorities.
• Experience in regulated or 21+ industries (alcohol, cannabis, etc.) is a plus.
• Demonstrated success leading, coaching, and developing direct reports while creating clear accountability and building team capability.
• Strong strategic, analytical, and partner leadership skills with the ability to navigate ambiguity, influence cross-functional decisions, manage risk, and translate insights into action.

In this role, you are responsible for leading a team. People Leaders play a fundamental role in bringing Altria's Employment Brand to life and creating an exceptional employee experience. As a People Leader at Altria, you are responsible for the performance, capability and engagement of your team. Some examples of specific responsibilities aligned to People Leader expectations include:

• Establish and effectively communicate Vision, strategies and how each employee's work aligns
• Identify, select, develop and allocate skills, behaviors and talent needed to meet business needs
• Embrace diverse perspectives, appreciate differences and cultivate a culture of inclusion
• Build trusting relationships by being authentic, transparent and providing radical candor
• Provide and receive timely, constructive, specific and actionable performance and career feedback and coaching

As a People Leader at Altria, you are accountable for both results and the experience of your team. You drive alignment by connecting strategy to daily work, and you model collaboration by embracing diverse perspectives. By creating trust, offering feedback, and leading with authenticity, you help strengthen Altria's culture and deliver meaningful outcomes.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $119,600.00 - $173,450.00.

Why You'll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported - both at work and in life. Here's what you'll find here:

• Work where connection and flexibility meet - enjoy the benefits of in-person collaboration three days a week (Tuesday - Thursday), while maintaining the flexibility to work remotely on Mondays and Fridays. Our hybrid approach empowers you to stay connected, collaborate with colleagues, and manage your schedule in a way that works best for you.
• Own your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully.
• A place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real.
• Get recognized for your work - annual merit increases and performance bonus.
• A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary.
• Help with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends.
• Support for what matters most - comprehensive medical, dental, and vision coverage for you and your family.
• Celebrating your milestones - paid parental and bonding leave for life's biggest moments.
• Wellness that goes beyond work - programs that care for your whole well-being at whatever stage you are in your life.
• A culture that gives back - paid volunteer days and a shared commitment to making a difference.

At Altria, we offer more than benefits - we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.