Social Media, Senior Analyst

Salesforce; Indianapolis (IN); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Salesforce is seeking a Senior Social Media Analyst to join the Commerce Product Marketing team. This hands-on Individual Contributor role supports global social strategy and the employee advocacy program, with a hybrid work model requiring three days in the office each week.

You will design content in Figma, plan and publish daily across LinkedIn, Instagram, and YouTube using Sprout Social, and help manage a modest budget for reach. This role emphasizes storytelling and cross-team collaboration.

Qualifications

• 3–5 years of experience supporting or executing social marketing programs that drive real business results.
• Proficiency using Figma and Sprout Social on a daily basis.
• Strong storytelling with excellent written communication and a global-audience mindset.
• Effective cross-team communication and relationship-building across the company.
• Organized and fast-paced, able to multi-task without losing attention to detail.

Responsibilities

• Use Figma to design social media posts and perform basic video editing so content looks professional and engaging.
• Support planning, writing, and publishing daily content across LinkedIn, Instagram, and YouTube using Sprout Social.
• Support organic posts and help manage a small assigned budget to boost posts needing extra reach.
• Help grow our employee advocacy program, empowering Salesforce employees and thought leaders to share our message.
• Work onsite at events to record and edit videos, interview customers, and find creative ways to engage the community.
• Support our major commerce program during Cyber Week, including holiday-season social media work.
• Track data and community insights to measure post performance, using a test-and-learn approach to improve results.

Skills

Figma

Sprout Social

Social marketing

Storytelling

Written communication

Tools

Sprout Social

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Senior Social Media Analyst role is part of our Commerce Product Marketing team, made up of people who run events, content, web and product marketing to share the Salesforce story for Agentforce Commerce. This is a hands-on Individual Contributor role supporting global social strategy and our employee advocacy program. This is a hybrid role with three days in office each week.

What You'll Actually Be Doing

• Use Figma to design social media posts and perform basic video editing so content looks professional and engaging
• Support planning, writing, and publishing daily content across LinkedIn, Instagram, and YouTube using Sprout Social
• Support organic posts and help manage a small assigned budget to boost posts needing extra reach
• Help grow our employee advocacy program, empowering Salesforce employees and thought leaders to share our message
• Work onsite at events to record and edit videos, interview customers, and find creative ways to engage the community
• Support our major commerce program during Cyber Week, including holiday-season social media work
• Track data and community insights to measure post performance, using a test-and-learn approach to improve results

You're Our Person If...

• You have 3-5 years of experience supporting or executing social marketing programs that drive real business results
• You thrive as an Individual Contributor who is comfortable using Figma and Sprout Social daily
• You are a strong storyteller with excellent written communication skills and fresh, innovative ideas for a global audience
• You communicate effectively with teammates and build strong relationships across the company
• You are organized and fast-paced, able to multi-task without losing attention to detail

Even Better If...

• You have experience supporting employee advocacy or thought leadership programs at scale
• You have experience working with external creative and media agencies
• You have an understanding of the technology or commerce industry landscape

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future – but to redefine what’s possible – for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.