Social Media Investigator

DigiStream Investigations; Denver (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading investigative firm as a Social Media Investigator in Denver. This role involves conducting detailed background checks and social media analyses to identify fraudulent activity. Strong research and communication skills are essential for delivering high-quality reports and maintaining client relationships.

Qualifications

• Bachelor’s degree required in related field.
• Strong ability to read and analyze information.
• Must type 40+ words per minute with accuracy.

Responsibilities

• Complete background and social media reports in a timely manner.
• Track billing and manage multiple research reports efficiently.
• Maintain confidentiality while managing case files.

Skills

Research skills

Analytical thinking

Communication

Confidentiality

Education

Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science

Job description

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Job Summary

The Research Analyst will conduct desktop-based background and social media research in support of investigations into insurance and other forms of fraud. The Research Analyst will be responsible for completing background and social media reports, ordering services from partner vendors, updating clients on red-flags uncovered during the course of the investigation, and delivering results to management and coworkers in a timely manner.

Job Summary

The Research Analyst will conduct desktop-based background and social media research in support of investigations into insurance and other forms of fraud. The Research Analyst will be responsible for completing background and social media reports, ordering services from partner vendors, updating clients on red-flags uncovered during the course of the investigation, and delivering results to management and coworkers in a timely manner.

Responsibilities

• Complete well-written and in-depth reports on background and social media data findings within 3 business days of order
• Complete an average of 1.5 core social media reports per 8-hour work day
• Track and maintain billing for services
• Work under deadlines and multitask
• Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
• Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidentiality of information
• Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
• Other duties may be added from time to time
  
  

Requirements

• Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major required
• Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
• Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidentiality of information
• Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
• Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information
• Strong communication both orally and particularly in written form
• Must be able to type 40+ words per minute with accuracy
• Use work time effectively and efficiently and concentrates primary efforts on the most important priorities
• Marshal resources to get things done
• Use resources effectively and efficiently
• Recognize important information in cases and presents it in a useful manner
• Pick up on technical things quickly and can learn new skills and knowledge
• Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time
  
  

Assessment Of Performance

• Quality of Investigations
• Answer to client questions are satisfied in addition to standard red-flags covered under the scope of investigations.
• Report and client correspondence are professional, well-written and informative.
• Possible innovations and efficient new processes are discussed with SIU Manager in order to assess possibility of implementation.
• Turnaround Time
• Reports submitted to the client 72 business hours after order. Court records, if applicable, are forwarded to the client immediately upon receipt.
• Ability to Work Under Minimal Supervision
• Research Analyst must be able to independently manage his/her caseload in an organized fashion while communicating important aspects to the Intel Manager.
• Must be able to prioritize “rush” cases in an appropriate manner.
• Must be able to research and write reports as well as stay on top of report updates, upsells & workups, and the development of online communications and technology.
  
  

Work Conditions

• Sitting for extended periods
• Keyboarding
• Viewing computer monitor
• Lifting up to 25 lbs.
• Typing and viewing computer monitor for long periods of time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Insurance

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