Social Media Engagement Lead (Hybrid)

ignitesocialmedia; Cary (NC); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

Mystery Trips

Trendy and fun workplace

Interesting clients

Experts in their field

Job summary

The ideal candidate has 3–5 years of consumer-facing social media experience, demonstrates empathy in responses, and excels in written and verbal communication. This position offers a competitive salary and full benefits within a dynamic, social-first agency environment.

Qualifications

• 3–5 years in consumer-facing social media reactive work, preferably for large retail brands.
• Patience and empathy in social responses.
• Excellent written and verbal communication skills.
• Extremely focused, organized, and detail-oriented.

Responsibilities

• Work daily social media reactive shifts to provide impactful community engagement using the brand's guidelines and processes.
• Identify opportunities to optimize channel engagements and suggest new processes or workflows.
• Be part of on-call rotations during agency business hours.
• Identify and flag user-generated content the brand can leverage.
• Drill down in Sprinklr to answer client questions about volume, risk flags, PR crises, trends, and more.
• Assist with scheduling team shifts and updates.
• Help onboard and train new team members to handle reactive shifts.
• Collaborate to ensure client goals and objectives are met.
• Available to cover weekend on-call shifts, if needed (compensation provided).

Skills

Customer service-oriented

Written communication

Verbal communication

Organized

Tools

Sprinklr

Job description

The ideal candidate has 3–5 years of consumer-facing social media experience, demonstrates empathy in responses, and excels in written and verbal communication. This position offers a competitive salary and full benefits within a dynamic, social-first agency environment.